Game crashes/lockup when joining server previously joined
Got this bug where I cannot rejoin a server that I connected to previous in the same day until server itself is rebooted. I can create my own game, join other servers, etc but after I leave any server (official, unofficial, vanilla, modded, etc) and try to come back later in the day, the game crashes or locks up on server loading screen. Rebooting PC does not fix it. Restarting Steam does not fix it. Verifying game files in Steam does not fix it. Occasionally I get a "graphics driver crashed" error, which I have used 3 different driver versions with the same problem (currently on 471.96). No mods installed on my game, none subscribed from Steam Workshop. I started up a server on a different local PC (via steamcmd) and I can replicate it even connecting to a LAN server.
Checked the logs on my server and worked with an online server admin who pointed out that the communication from my client to keen server receives an error, which is why the client locks up as indicated by this line in the logs:
Keen: Server connect failure (NoConnection)
Ryzen 2600 (stock speed, 35-40C idle, 65C full load)
32GB DDR4 at stock 2933 (4GB in use before game starts)
6GB Nvidia 1660(driver 471.96)
Game files on newer SSD known to be good
Win10 Pro
Attached is my log files from this morning on the latest lockup when attempting to connect to a server I last played 10 hours ago and my client locked up.
I have the same bug
Hello, Mike!
Thank you for your report and your logs. I can see in your log that you are using several mods (Server Gates, Torch Mod, etc.). Please disable all mods and uninstall any client side plugins, then verify your game files in Steam again and retest. Please let me know if it helped you.
Kind regards,
Keen Software House, QA Department
Hello, Mike!
Thank you for your report and your logs. I can see in your log that you are using several mods (Server Gates, Torch Mod, etc.). Please disable all mods and uninstall any client side plugins, then verify your game files in Steam again and retest. Please let me know if it helped you.
Kind regards,
Keen Software House, QA Department
I have no mods installed. Those mods are what the server itself uses, I do not have them installed. This bug happens with all servers: official, unofficial, vanilla, modded, etc.
On 9/2/2021 8:31 AM, support@keenswh.com wrote:
I have no mods installed. Those mods are what the server itself uses, I do not have them installed. This bug happens with all servers: official, unofficial, vanilla, modded, etc.
On 9/2/2021 8:31 AM, support@keenswh.com wrote:
Problem continues, I cannot join any server that I've previously played on including my own on my LAN.
Problem continues, I cannot join any server that I've previously played on including my own on my LAN.
Problem continues. Uninstalled game. Fresh clean install of game. New world created on my server. Game continues to crash. Still unable to join any server I've built on previously including Keen official servers.
Problem continues. Uninstalled game. Fresh clean install of game. New world created on my server. Game continues to crash. Still unable to join any server I've built on previously including Keen official servers.
2 months ago and still no response from "Support" and no fix? The game being abandoned while pushing plushies for $? I'm having issues with it CTD'ing, tried all the suggestions and no fix, yet.
2 months ago and still no response from "Support" and no fix? The game being abandoned while pushing plushies for $? I'm having issues with it CTD'ing, tried all the suggestions and no fix, yet.
3 months later, multiple small updates, problem still continuing. Where is the support to fix this problem?
3 months later, multiple small updates, problem still continuing. Where is the support to fix this problem?
I put in a ticket. They didn't respond to it for weeks. When they did, they closed it in within a FEW HOURS because I didn't respond back to it. Whatever. Pretty certain they have no idea of the fix.
I put in a ticket. They didn't respond to it for weeks. When they did, they closed it in within a FEW HOURS because I didn't respond back to it. Whatever. Pretty certain they have no idea of the fix.
No mods, official server, problems continue. Try to join and during load phase game just crashes to desktop.
No mods, official server, problems continue. Try to join and during load phase game just crashes to desktop.
Passing this along for others, hopefully it will help them, and hopefully the devs will recognize this is a game bug and will fix it.
It has taken me months to track this down, and it is definitely a game bug relating to one/both of 2 things: Vertical Sync enabled can cause it, and/or playing at 1440p resolution (not sure if higher resolutions are affected). Typically I can change resolution to 1080 and everything plays normally, although it looks ugly on a native 1440 monitor.
I have tested this over the past several weeks and it is one or a combination of both that causes this.
Passing this along for others, hopefully it will help them, and hopefully the devs will recognize this is a game bug and will fix it.
It has taken me months to track this down, and it is definitely a game bug relating to one/both of 2 things: Vertical Sync enabled can cause it, and/or playing at 1440p resolution (not sure if higher resolutions are affected). Typically I can change resolution to 1080 and everything plays normally, although it looks ugly on a native 1440 monitor.
I have tested this over the past several weeks and it is one or a combination of both that causes this.
Hello, Mike!
Is this still an issue that persists with you or, have you since resolved this with the steps mentioned?
Kind Regards
Laura, QA Department
Hello, Mike!
Is this still an issue that persists with you or, have you since resolved this with the steps mentioned?
Kind Regards
Laura, QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Outdated? Look at the amount of threads on this problem!
It's outdated when its FIXED!
Outdated? Look at the amount of threads on this problem!
It's outdated when its FIXED!
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