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Game will not start and no error or crash code

fred dockstader shared this bug 6 months ago
Won't Fix

tried every forum link i could to fix. reinstalled, changed settings in steam for overlay/compatability mode. reinstalled redist. checked frame.net and drivers. deleted cfg file and shader chache files. cleared steam cache. have not adjusted ram settings as im not a programmer and no specific guide on how to do it safely. game ran 70+ hours with limited crashes most related to mods. deleted all mods and relaunch with no succes. been at this for 6 hours... please help


Faulting application name: SpaceEngineers.exe, version: 1.0.0.0, time stamp: 0xcaafd0f6

Faulting module name: clr.dll, version: 4.8.9181.0, time stamp: 0x64b85478

Exception code: 0xc0000005

Fault offset: 0x0000000000066a54

Faulting process id: 0x41cc

Faulting application start time: 0x01da0e375db437b2

Faulting application path: Z:\SteamLibrary\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

Report Id: d8cd309f-6702-4d31-af32-6640b59104a7

Faulting package full name:

Faulting package-relative application ID:

Files: ColdStart.txt
2 I have the same bug

Replies (3)

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Space Engineers Support ● 6 months ago

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Reply
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QA KeenSWH 2 ● 6 months ago

Hello, Fred!

Thank you for writing to us, and we sincerely apologize for the issue you have been experiencing.

It appears that the attached .txt file is blank. Could you please confirm if you own the game or if you are playing Space Engineers via Family Sharing?

Has the issue started occurring after a recent Windows update? If so, consider rolling back the update, restarting your PC, and verifying the game files on Steam.

  • Right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files

After successfully verifying all the game files, launch Space Engineers via Steam and check if the issue still persists. If the issue still occurs, kindly send us with the complete log file from when the issue occurred, along with the latest Windows Event Viewer log.

  • You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

To get the Windows Event Viewer log, please open the Event Viewer (from the start menu, type Event Viewer). In Event Viewer, go to Windows Logs, Application, and send the top “.NET Runtime” error from Application: SpaceEngineers.exe. (please see attached image).

To do this right, please follow these steps:

1) Select the correct file on the left side (Application)

2) Select first the .NET runtime error from the top (using default ordering)

3) Copy the large bottom text and send it to us.

Please Note: make sure that the info is from the Application: SpaceEngineers.exe

Kind Regards,

Keen Software House: QA Department

Files: Windows Event Viewer log.jpg
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fred dockstader ● 6 months ago

i own the game. it happened after a game restart to update a mod. after restarting it will not launch. i have reinstalled, removed all mods, deleted all space engineer folders, removed any saved game files etc. verified after new install and problem persists. no new windows install from before the problem started

.NET Runtime from event viewer

Application: SpaceEngineers.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFDCD5A6A54 (00007FFDCD540000) with exit code 80131506.

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fred dockstader ● 6 months ago

i have found my space engineer folder but i dont see any log file to upload. which file is needed?

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fred dockstader ● 6 months ago

Log Name: Application

Source: .NET Runtime

Date: 11/3/2023 7:40:46 AM

Event ID: 1023

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: Hyndils-Gamer

Description:

Application: SpaceEngineers.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFDCD5A6A54 (00007FFDCD540000) with exit code 80131506.


Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name=".NET Runtime" />

<EventID Qualifiers="0">1023</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2023-11-03T12:40:46.9101546Z" />

<EventRecordID>196378</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>Application</Channel>

<Computer>Hyndils-Gamer</Computer>

<Security />

</System>

<EventData>

<Data>Application: SpaceEngineers.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFDCD5A6A54 (00007FFDCD540000) with exit code 80131506.

</Data>

</EventData>

</Event>

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QA KeenSWH 2 ● 6 months ago

Hello, Fred!

Please send us the log file from the \Roaming\SpaceEngineers folder, named something like 'SpaceEngineers_20231103_194009335.log' that will be created while you experience the reported issue.

Kind Regards,

Keen Software House: QA Department

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fred dockstader ● 6 months ago

these are all the txt files i can see in the "Space Engineers" folder

Files: SpaceEngineers_20231030_084559414.log SpaceEngineers_20231030_154602116.log SpaceEngineers_20231030_234102329.log SpaceEngineers_20231101_024433750.log VRageRender-DirectX11_20231030_084645662.log VRageRender-DirectX11_20231030_154603237.log VRageRender-DirectX11_20231030_234107346.log VRageRender-DirectX11_20231030_234846594.log VRageRender-DirectX11_20231031_184625829.log VRageRender-DirectX11_20231101_024439859.log VRageRender-DirectX11_20231101_071950431.log
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QA KeenSWH 2 ● 5 months ago

Hello, Fred!

Thank you for providing the logs.

Could you kindly confirm if the issue still persists or if it has been resolved?

If it's still occurring, after reviewing the event viewer log, it seems the issue is with the .NET Framework. Could you try uninstalling and reinstalling the .NET Framework? You can reinstall the .NET framework manually, from here.

After reinstallation, restart your PC (if prompted), and try the following steps;

Verify your game files on Steam

  • Right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files

Delete SpaceEngineers.cfg file

  • It means your game configuration will be deleted
  • You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

  • Same access as SpaceEngineers.cfg

and launch the game via Steam.

If the issue persists, kindly send us the latest event viewer and game log files.

Kind Regards,

Keen Software House: QA Department

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QA KeenSWH ● 4 months ago

Hello Engineer,

as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.

Kind regards,

Keen Software House: QA Department

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