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Can't run the game after update 1.202 Automatons
Solved
Can't start the game, it showes a MessageBox with the text "Please apply windows updates and update to latest graphics driver." even after reinstallation. I already updated all drivers.
Graphics Card : NVIDIA RTX 3080
Driver Version: 531.68 (Release: 13.04.2023)
PhysX- Driver 9.21.0713
OS: Windows 10 Pro 64-bit
Version: 22H2
Build: 19045.2846
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, DrWeed52,
I am sorry you are experiencing this issue. Thank you for the log. I will need the VRageRender- DirectX11 log as well. You will find it in the same folder as the log you sent me.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, DrWeed52,
I am sorry you are experiencing this issue. Thank you for the log. I will need the VRageRender- DirectX11 log as well. You will find it in the same folder as the log you sent me.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, DontFollowOrders,
thank you for the logs. Can you please try the following:
Delete ShaderCache folder
-You can access it by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Update your graphic drivers
Do a clean install
Verify your game files in Steam
-Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
DrWeed52, since both problems seem related can you also try these fixes? Thank you in advance for letting me know if anything worked.
Kind regards,
Keen Software House: QA Department
Hello, DontFollowOrders,
thank you for the logs. Can you please try the following:
Delete ShaderCache folder
-You can access it by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Update your graphic drivers
Do a clean install
Verify your game files in Steam
-Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
DrWeed52, since both problems seem related can you also try these fixes? Thank you in advance for letting me know if anything worked.
Kind regards,
Keen Software House: QA Department
Worked after un/reinstall, still don't see why it is up to us to trash all our configs, now I have to fix all your nonstandard default keybinds again...at least it works now, thanks
Worked after un/reinstall, still don't see why it is up to us to trash all our configs, now I have to fix all your nonstandard default keybinds again...at least it works now, thanks
Hello, DontFollowOrders,
I am happy to hear your problem was resolved. Since there is no assistance from me needed anymore I will close this thread.
Happy engineering!
Kind regards,
Keen Software House: QA Department
Hello, DontFollowOrders,
I am happy to hear your problem was resolved. Since there is no assistance from me needed anymore I will close this thread.
Happy engineering!
Kind regards,
Keen Software House: QA Department
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