NA #6 Crashing during loading in.
I've tried to log in NA#6 a few times it crashes during loading, I can log in other official servers just fine. But with 6 it's hit or miss. I can play single player just fine. I've already reinstalled .netframework. I've reinstalled my drivers, I've reinstalled the game. I've tried not using steam overlay. It's weird It just started recently. Like maybe 03/20/2023 2 Event viewer logs below. As well as DXdiag information. I could not attach msinfo file as .nfo isn't valid type. But the msinfo is available if needed. Also I have a video recording of loading into other servers fine and it crashing on 6. If you guys need that recording.
- Computer information Device name MSI Processor 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz 2.50 GHz Installed RAM 64.0 GB (63.7 GB usable) Device ID ABD9C07C-F8E9-45A5-9C04-227EDB298FA4 Product ID 00330-53809-24345-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display
- Windows install information Edition Windows 10 Pro Version 21H2 Installed on 3/8/2022 OS build 19044.2728 Experience Windows Feature Experience Pack 120.2212.4190.0 (edited)
Primary Error
Log Name: Application
Source: Application Error
Date: 3/22/2023 5:22:23 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MSI
Description:
Faulting application name: SpaceEngineers.exe, version: 1.0.0.0, time stamp: 0xc30301c2
Faulting module name: nvwgf2umx.dll, version: 31.0.15.3129, time stamp: 0x6408216d
Exception code: 0xc0000005
Fault offset: 0x00000000001f2734
Faulting process id: 0x29a0
Faulting application start time: 0x01d95d0c8a36b058
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_7b850875618e1cb3\nvwgf2umx.dll
Report Id: 51f999f5-f0e5-4b6a-a040-b5aa7420ccec
Faulting package full name:
Faulting package-relative application ID:
Secondary Error
Event Xml:
<Event ="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-03-22T22:22:21.9704549Z" />
<EventRecordID>83827</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>MSI</Computer>
<Security />
</System>
<EventData>
<Data>Application: SpaceEngineers.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFB55052734
</Data>
</EventData>
</Event>
I have the same bug
Hello, Daniel,
thank you for letting us know about this issue.
Can you please provide more information?
By "it crashes", you mean the game, right? Not the server.
Is there any error/exception in the game log? The other that you sent from the game folder - SpaceEngineers_(some numbers). Can you share me that as well?
After closer investigation of the logs that you provided, it seems that the problem in your case is actually the "nvwgf2umx.dll". That is not – however – strictly connected to the game itself, as, after bit of searching online, I found out that this issue was/is happening to players in other games as well (e.g. Minecraft, Skyrim, Forza Horizon, Assassin's Creed Syndicate etc.).
For most players the solution for this issue was connected to GPU drivers.
You are writing that this issue started to happen just recently. Is it possible that there were drivers update of your GPU just around that time? If yes, and you even tried it to reinstall it (that most likely means that it's still the most recent driver, right?), can you please try to roll back to previous drivers, where the game was working better?
Anyway, you can first try to disable your antivirus, when starting the game, or please also make sure that you are not using any kind of VPN.
You can also try to verify the integrity of the game through Steam, disable Steam/Discord Overlay, stop overclocking CPU (if used).
You might also want to check this page (Microsoft support), where there are links to other discussions about this issue and how to solve it.
Please let me know if anything from above works for you.
Kind Regards
Keen Software House: QA Department
Hello, Daniel,
thank you for letting us know about this issue.
Can you please provide more information?
By "it crashes", you mean the game, right? Not the server.
Is there any error/exception in the game log? The other that you sent from the game folder - SpaceEngineers_(some numbers). Can you share me that as well?
After closer investigation of the logs that you provided, it seems that the problem in your case is actually the "nvwgf2umx.dll". That is not – however – strictly connected to the game itself, as, after bit of searching online, I found out that this issue was/is happening to players in other games as well (e.g. Minecraft, Skyrim, Forza Horizon, Assassin's Creed Syndicate etc.).
For most players the solution for this issue was connected to GPU drivers.
You are writing that this issue started to happen just recently. Is it possible that there were drivers update of your GPU just around that time? If yes, and you even tried it to reinstall it (that most likely means that it's still the most recent driver, right?), can you please try to roll back to previous drivers, where the game was working better?
Anyway, you can first try to disable your antivirus, when starting the game, or please also make sure that you are not using any kind of VPN.
You can also try to verify the integrity of the game through Steam, disable Steam/Discord Overlay, stop overclocking CPU (if used).
You might also want to check this page (Microsoft support), where there are links to other discussions about this issue and how to solve it.
Please let me know if anything from above works for you.
Kind Regards
Keen Software House: QA Department
Logically, I don't think it's the server crashing as 1. It's not my server. 2. It's an official SE server NA#6. But yes it's the game crashing.
Also it's ONLY when I connect to this server. Every other server and every other single player save works perfectly. I've already done the research you have about CPU overclock, VPN Antivirus etc. as a Technician I tried my best to solve the issue beforehand which is why in the first post I stated I tried not using steam overlay as well but I appreciate we are both on that same page. I've tried using basic default nvdiia driver version 400ish. And the newest version 521. Both have the same problem. And as I stated before I can connect to NA#5 NA#2, Other non-official servers. Single player games, direct connect with friends just fine. It's just NA#6 for whatever reason. As for logs I can give you all the logs since I reinstalled the game this week. Attached is EVERY log since the fresh re-install. Per your request. Hopefully this is enough to help out.
Logically, I don't think it's the server crashing as 1. It's not my server. 2. It's an official SE server NA#6. But yes it's the game crashing.
Also it's ONLY when I connect to this server. Every other server and every other single player save works perfectly. I've already done the research you have about CPU overclock, VPN Antivirus etc. as a Technician I tried my best to solve the issue beforehand which is why in the first post I stated I tried not using steam overlay as well but I appreciate we are both on that same page. I've tried using basic default nvdiia driver version 400ish. And the newest version 521. Both have the same problem. And as I stated before I can connect to NA#5 NA#2, Other non-official servers. Single player games, direct connect with friends just fine. It's just NA#6 for whatever reason. As for logs I can give you all the logs since I reinstalled the game this week. Attached is EVERY log since the fresh re-install. Per your request. Hopefully this is enough to help out.
Any updates on this? Still having same issue, and gpu drivers have been updated twice to newer versions since I posted this. STILL only having this issue on NA#6 only.
Any updates on this? Still having same issue, and gpu drivers have been updated twice to newer versions since I posted this. STILL only having this issue on NA#6 only.
Hello, Daniel!
Thank you for providing additional information.
It has been some time since this issue was first reported. Could you kindly confirm whether the issue still persists on the said server? If so, could please share the latest log file from when the crash occurred.
Kind regards,
Keen Software House: QA Department
Hello, Daniel!
Thank you for providing additional information.
It has been some time since this issue was first reported. Could you kindly confirm whether the issue still persists on the said server? If so, could please share the latest log file from when the crash occurred.
Kind regards,
Keen Software House: QA Department
Honestly I stopped playing the game due to this bug unfortunately. Sorry guys, best of luck.
Honestly I stopped playing the game due to this bug unfortunately. Sorry guys, best of luck.
Hello, Engineer,
thank you for your update.
Since there is nothing more we can do for you at the current time, I will close this thread.
If you will come back to playing and would need our help, please feel free to open new thread describing the situation and the issue on your side.
Thank you for your understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer,
thank you for your update.
Since there is nothing more we can do for you at the current time, I will close this thread.
If you will come back to playing and would need our help, please feel free to open new thread describing the situation and the issue on your side.
Thank you for your understanding.
Kind Regards
Keen Software House: QA Department
Replies have been locked on this page!