[1.201.013] Game crash on loading screen when joining Keen EU #2
[WHAT HAPPEND]
I join the server from the "continue" button in the main menu. 2- 2.5 minutes later "Message of the Day" (MOTD) screen came out and I heard classic robot sounds but the loading screen still remains. After 10-15 seconds game crashed
[SPAWN ENVIRONMENT]
a place near the planet with large but few asteroids. We built a mini base inside the asteroid. We have 2 mini miners. I'm getting 60+ fps on our base while in game.
[GAME LAUNCH OPTIONS]
-skipintro
[STEAM LAUNCH OPTIONS] (no effect on game crashing)
-no-browser +open steam://open/minigameslist
[INSTALLED MODS]
- no mods installed
[WHAT I TRIED TO FIX]
- Update Windows- Update All Drivers
- Clear every file about space enginners and reinstall the game
- Clear Steam Download Cache
- Windows Firewall (no effect on game crashing because ı can join other offical servers)
[SYSTEM SPECS]
CPU: Intel Core Quad 6600 2.4GHZ (4 CORE 4 THREAD)
GPU: RX 550 2GB LP OC
RAM: 4GB DDR2 667 MHZ (2+2)
STORAGE : Crucial BX500 240GB
MOTHERBOARD : ASUS P5KPL-AM EPU
OS : Windows 10 PRO
I know my system specs not enough to play this game but it runs at 70-80 FPS on Low - Med graphic settings. I can play singleplayer or with my friend without game crash.
[FILES] (C:\Users\SirWilliam\AppData\Roaming\SpaceEngineers)
There are 3 log files and all log files from same crash. I attached the file.
[VIDEO} (360P for now. because of youtube)
https://www.youtube.com/watch?v=nQ4gONAvGso
[DESC]
My english is not good. I hope you can understand what I wrote. If you need more information i will help.
I have the same bug
Hello, Sir William!
Sorry to hear you're experiencing this issue. I see you mention you are below the requirements.
We do have a similar thread for this here: https://support.keenswh.com/spaceengineers/pc/topic/25089-crash-to-desktop-on-official-server-join which although is a different server, appears to be the same issue. My colleague has put a number of suggestions in the thread. I appreciate some you have tried.
I note you are using an ASUS piece of hardware, are you running ASUS software of any kind? We have had a number of reports that this can cause issues so please disable this. https://support.keenswh.com/spaceengineers/pc/topic/24394-asus-gamefirst-vi-crashes-any-server-a-user-joins-to
Finally, please can you try removing any filters and joining the server from the normal way instead of via 'continue'?
Kind Regards
Laura, QA Department
Hello, Sir William!
Sorry to hear you're experiencing this issue. I see you mention you are below the requirements.
We do have a similar thread for this here: https://support.keenswh.com/spaceengineers/pc/topic/25089-crash-to-desktop-on-official-server-join which although is a different server, appears to be the same issue. My colleague has put a number of suggestions in the thread. I appreciate some you have tried.
I note you are using an ASUS piece of hardware, are you running ASUS software of any kind? We have had a number of reports that this can cause issues so please disable this. https://support.keenswh.com/spaceengineers/pc/topic/24394-asus-gamefirst-vi-crashes-any-server-a-user-joins-to
Finally, please can you try removing any filters and joining the server from the normal way instead of via 'continue'?
Kind Regards
Laura, QA Department
Windows Event Logs
----------------------------------------------------------------------------------
Hatalı uygulama adı: SpaceEngineers.exe, sürüm: 1.0.0.0, zaman damgası: 0xc30301c2
Hatalı modül adı: unknown, sürüm: 0.0.0.0, zaman damgası: 0x00000000
Özel durum kodu: 0xc0000005
Hata uzaklığı 0x0000000000000000
Hatalı işlem kimliği: 0x2500
Uygulama başlangıç zamanı: 0x01d8906035b25379
Hatalı uygulama yolu: C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe
Hatalı modül yolu: unknown
Rapor kimliği: c5ce3f95-33ee-4589-8b7e-37e2f199c794
Hatalı paket tam adı:
Hatalı paketle ilgili uygulama kimliği:
--------------------------------------------------------------------------
Hata demeti 2073940235187073129, tür 5
Olay Adı: BEX64
Yanıt: Kullanılamıyor
Kabin Kimliği: 0
Sorun imzası:
P1: SpaceEngineers.exe
P2: 1.0.0.0
P3: c30301c2
P4: StackHash_ac46
P5: 0.0.0.0
P6: 00000000
P7: PCH_D3_FROM_ntdll+0x000000000009D894
P8: c0000005
P9: 0000000000000008
P10:
İliştirilmiş dosyalar:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9D8B.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB25C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2CA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2E7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB337.tmp.txt
Bu dosyalar burada bulunabilir:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SpaceEngineers.e_e1c933ba88e751507f99ab66f26f8f54d14fe_96622659_1a4159a3-1fcf-47f4-99c6-d81bb5244e41
Çözümleme simgesi:
Çözüm için yeniden denetleme: 0
Rapor Kimliği: c5ce3f95-33ee-4589-8b7e-37e2f199c794
Rapor Durumu: 268435456
Karma demeti: 0baf7de4280e4505bcc81da7dbb73069
Kabin Guid'i: 0
------------------------------------------------------------------------
Hata demeti 2073940235187073129, tür 5
Olay Adı: BEX64
Yanıt: Kullanılamıyor
Kabin Kimliği: 0
Sorun imzası:
P1: SpaceEngineers.exe
P2: 1.0.0.0
P3: c30301c2
P4: StackHash_ac46
P5: 0.0.0.0
P6: 00000000
P7: PCH_D3_FROM_ntdll+0x000000000009D894
P8: c0000005
P9: 0000000000000008
P10:
İliştirilmiş dosyalar:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9D8B.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB25C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2CA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2E7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB337.tmp.txt
Bu dosyalar burada bulunabilir:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SpaceEngineers.e_e1c933ba88e751507f99ab66f26f8f54d14fe_96622659_1a4159a3-1fcf-47f4-99c6-d81bb5244e41
Çözümleme simgesi:
Çözüm için yeniden denetleme: 0
Rapor Kimliği: c5ce3f95-33ee-4589-8b7e-37e2f199c794
Rapor Durumu: 268435456
Karma demeti: 0baf7de4280e4505bcc81da7dbb73069
Kabin Guid'i: 0
Windows Event Logs
----------------------------------------------------------------------------------
Hatalı uygulama adı: SpaceEngineers.exe, sürüm: 1.0.0.0, zaman damgası: 0xc30301c2
Hatalı modül adı: unknown, sürüm: 0.0.0.0, zaman damgası: 0x00000000
Özel durum kodu: 0xc0000005
Hata uzaklığı 0x0000000000000000
Hatalı işlem kimliği: 0x2500
Uygulama başlangıç zamanı: 0x01d8906035b25379
Hatalı uygulama yolu: C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe
Hatalı modül yolu: unknown
Rapor kimliği: c5ce3f95-33ee-4589-8b7e-37e2f199c794
Hatalı paket tam adı:
Hatalı paketle ilgili uygulama kimliği:
--------------------------------------------------------------------------
Hata demeti 2073940235187073129, tür 5
Olay Adı: BEX64
Yanıt: Kullanılamıyor
Kabin Kimliği: 0
Sorun imzası:
P1: SpaceEngineers.exe
P2: 1.0.0.0
P3: c30301c2
P4: StackHash_ac46
P5: 0.0.0.0
P6: 00000000
P7: PCH_D3_FROM_ntdll+0x000000000009D894
P8: c0000005
P9: 0000000000000008
P10:
İliştirilmiş dosyalar:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9D8B.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB25C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2CA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2E7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB337.tmp.txt
Bu dosyalar burada bulunabilir:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SpaceEngineers.e_e1c933ba88e751507f99ab66f26f8f54d14fe_96622659_1a4159a3-1fcf-47f4-99c6-d81bb5244e41
Çözümleme simgesi:
Çözüm için yeniden denetleme: 0
Rapor Kimliği: c5ce3f95-33ee-4589-8b7e-37e2f199c794
Rapor Durumu: 268435456
Karma demeti: 0baf7de4280e4505bcc81da7dbb73069
Kabin Guid'i: 0
------------------------------------------------------------------------
Hata demeti 2073940235187073129, tür 5
Olay Adı: BEX64
Yanıt: Kullanılamıyor
Kabin Kimliği: 0
Sorun imzası:
P1: SpaceEngineers.exe
P2: 1.0.0.0
P3: c30301c2
P4: StackHash_ac46
P5: 0.0.0.0
P6: 00000000
P7: PCH_D3_FROM_ntdll+0x000000000009D894
P8: c0000005
P9: 0000000000000008
P10:
İliştirilmiş dosyalar:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9D8B.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB25C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2CA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2E7.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB337.tmp.txt
Bu dosyalar burada bulunabilir:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SpaceEngineers.e_e1c933ba88e751507f99ab66f26f8f54d14fe_96622659_1a4159a3-1fcf-47f4-99c6-d81bb5244e41
Çözümleme simgesi:
Çözüm için yeniden denetleme: 0
Rapor Kimliği: c5ce3f95-33ee-4589-8b7e-37e2f199c794
Rapor Durumu: 268435456
Karma demeti: 0baf7de4280e4505bcc81da7dbb73069
Kabin Guid'i: 0
Hello, Sir William
Sorry to hear this has not helped.
If you have tried every thing suggested and this still has not helped, sadly ultimately you do not meet the minimum requirements to run the game which could be causing you the issue. You can find the minimum requirements to run the game on the Steam store page. Due to this, I will close the thread.
If you ever need to speak to an admin which is not a bug:
Official Keen Software House servers are hosted by Keen and maintained by community members.
These volunteers provide day-to-day support to our community on official servers.
Discord is used as a tool to help easily resolve official server issues in real-time.
If you have encountered an issue on an official Space Engineers server, please take the following steps:
~Please contact a server Administrator on your server.
~Join our official Discord server https://discord.gg/keenswh
~Contact a server Administrator in the #Help-for-official-servers Discord channel
Kind Regards
Laura, QA Department
Hello, Sir William
Sorry to hear this has not helped.
If you have tried every thing suggested and this still has not helped, sadly ultimately you do not meet the minimum requirements to run the game which could be causing you the issue. You can find the minimum requirements to run the game on the Steam store page. Due to this, I will close the thread.
If you ever need to speak to an admin which is not a bug:
Official Keen Software House servers are hosted by Keen and maintained by community members.
These volunteers provide day-to-day support to our community on official servers.
Discord is used as a tool to help easily resolve official server issues in real-time.
If you have encountered an issue on an official Space Engineers server, please take the following steps:
~Please contact a server Administrator on your server.
~Join our official Discord server https://discord.gg/keenswh
~Contact a server Administrator in the #Help-for-official-servers Discord channel
Kind Regards
Laura, QA Department
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