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Game freezes on pause menu, refuses to save

declon b shared this bug ago

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We're playing on the PC gamepass version. our world file seems to be haunted.

after playing for around 10-15 minutes, pressing escape as the host will cause the game to fully freeze. after 5-10 minutes it will come back, and pressing escape again will cause the same thing. we press pause to save but it starts the freeze before we even press save. it lets me (as the host) move the mouse around, but nothing else, with the 2 other players just seeing "connection problem". the game does not autosave at all, whether on or off, in the time leading up to this. it seems to only keep the saves made before this problem happens, and doesn't keep the save made after the freeze if you manage one before it freezes again, meaning its generally unplayable after the freeze, and the only fix seems to be fully closing out every 5 minutes to save before the freeze happens. we lose a lot of progress. we've played with 2 mods on the server, firework launcher and a 280ms speed mod, disabling both changed nothing. it still happens when playing the world solo. uploading the world and letting my friend host somehow also causes the exact same issue. uninstalling/reinastalling didnt fix it. my friend has tried deleting shadercache, the config, and active inventory. we've verified game files several times. the log doesnt show much because the game never crashes, we have to close it ourselves. i'll still upload it. all graphics settings are at the lowest possible. pressing customise on the world when trying to change the world settings in "new game" (after subscribing from mod.io) also causes the game to fully crash, but it can still be edited once a save has been made and its in load game. the logs for these were from when mods were still active. and the world name is stupid but i copied the save ingame and renamed it helloworld and it continued to have the issue. save file is located on mod.io here:

https://mod.io/g/spaceengineers/m/helloworld

it seems like its attempting to save and it fails to do so, and this eventually causes a memory error of some sort as it keeps trying. i and my friend have both had plenty of free ram before and during the freeze, so im not sure if this is it.

hope you can help! ive not found a single person with similar issues to this, and its very unusual, especially as it causes the exact same word for word issue on my friends pc

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Replies (2)

Space Engineers Support ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Keen Support ●

Hello Engineer,

We're sorry to hear you're experiencing issues.

Unfortunately we don't offer any support for modded worlds. So to start, please submit logs for a world without mods. If possible, please use a any of the default custom worlds, rather than a workshop world.

Are you experiencing issues in any other worlds, especially in Single Player? Or is the issue limited to Lobby? What's your friends ping to you?

Kind Regards,

Keen Software House: QA Department

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declon b ●

unmodded logs

hi.

first clarification, this is my world, from the default planet world, i just uploaded it to mod.io to have my friend try hosting the world (where the same problem was faced) and to send it to you. attached is a log played on the unmodded world. this does not happen on other saves. in the log below, i was afk at spawn, saving once after a minute or two. at 21:05, i opened the pause menu and it froze. after an amount of time, it unfroze, where i saved the game, giving the text game is already saving (first time ive seen this), then it froze again(21:14). after a few seconds i closed the game in task manager.

for this log i was alone in the world, and did nothing. essentially, id just like to unbreak this save so i can continue from this world with my friends. none of the 3rd party repair tools are compatible with the locked-down microsoft version of the .exe . attached is the unmodified world save as well in zip format.

also, friends ping is typically mediocre, (70-100) but again this occurs with nobody else joined. for the people who joined, they just see "connection problem" when the host does the thing that makes it freeze. only the host makes it freeze (me).

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Keen Support ●

Hello Engineer,

Please make sure that:

-Windows is up-to-date

-Graphics card drivers are up-to-date

-Go into your .cfg file and run a Ctrl+F search for "DirectX". When you find the text, check to see what number follows it

Kind Regards,

Keen Software House: QA Department

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Christian Cabrera ●

Yeah my friend is getting the same issue

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Keen Support ●

Hello, Engineer!

If you're experiencing similar issues, please attach logs and let us know if the issue is present on all worlds or only a specific world. If latter, please attach a world as well.

Logs and saves are located in C:\Users\your_username\AppData\Roaming\SpaceEngineers

Kind Regards

Keen Software House

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Christian Cabrera ●

Here are the logs

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Keen Support ●

Hello Engineer,

Unfortunately logs that you've provided are of limited use. Please ask your friend to provide a log file immediately after the issue occurs. Please also ask your friend to perform all the steps we've outlined in the comments above.

Kind Regards,

Keen Software House: QA Department

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Christian Cabrera ●

Yes my apologies for the wait, ill send the new log files now.

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Keen Support ●

Hello Engineer,

We can see a mod being used in the logs. Unfortunately no support is provided for modded worlds. Could you please check if the issue is present without the mod and resubmit logs?

Kind Regards,

Keen Software House: QA Department

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