Starting the game end up with crash in the first few second (only occur with game latest ver. 1.197)

A-Army shared this bug 8 months ago
Won't Fix

Hi Keen,

i got over 2K hours in SE and never had such issue, simply i just start the game after this new update, i get the normal black screen before loading the intro video, but it stuck there. and crash after few seconds. i also noticed that i could click on something (while screen is black) i found that it was the new update message that comes before the intro video.


i tried to clear appdata SE folder, verify game files in steam, updating the nvidia driver, reinstalling the game and restarting the windows.

note: i went back to 1.196 just to make sure its not my pc fault, and yes the game worked at 1.196 version

Comments (10)

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Same issue here, game just doesn't want to start...

Tried verifying game files, reinstall, clear appdata, all gfx drivers are up to date.

Here's my logs

reverting back to 1.196 makes the game start again, 1.197 worked too (but cant select it on steam), 1.197.1 just doesn't want to start

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Hey, I've posted this same bug here about 18 hours ago, so this is a duplicate. Please upvote my issue so it gets fixed! Thanks.

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Hello, Engineers,

we´re sorry to hear you have such issues.

Please try as well following in order to fix the crashing of the game:

  • Delete SpaceEngineers.cfg file
    It means your game configuration will be deleted
    You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
  • Delete ShaderCache folder
  • Back up your whole Space Engineers Roaming folder and delete it
  • Restart Steam
  • Reinstall VC Redist 2017

Let me know if any of provided solutions worked for you, please. Or if you observe any change in the game behavior (e.g. crashing on different place... ).

Hope some of the provided solutions would work for you.

Kind Regards

Keen Software House: QA Department

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Hi Ondrej,

Thanks for providing us a solution. i did every step of it but sadly it didn't fix it.

here is my log files.

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Hi A-Army,


thanks for logs. Seems similar to what we are already investigating. We are not able to reproduce it on our side so far, but working with details and logs you provided. Keep in touch and thanks for you patience.

Kind Regards

Keen Software House: QA Department

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Ondrej, if you read, you would have known we did all the steps you asked to do, BEFORE you asked it.... Logs were also posted.... And those steps don't help at all, it's clearly an issue with the game and NOT our computer.

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Hello, AIRobin,

Please, be sure, we are trying our best to reproduce the issue and fix it as soon as possible. All provided info and logs were taken into account and we deeply thanks for those.

Kind Regards

Keen Software House: QA Department

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I too am running into this issue. I was able to introduce a change in behavior by rolling back to an older NVIDIA driver (461.40->456.71). This results in the black screen staying up, forcing me to kill Space Engineers through Task Manager, as it is unresponsive and taking ~2.4k MB of RAM.

So far, I have tried, in addition to above:

  • Disabling Steam Overlay and XBox Game Bar
  • Starting Space Engineers in Windowed mode
  • Forcing VSync on through the NVIDIA settings
  • Verifying Steam files
  • Reinstalling Space Engineers

None of these changes had any effect. Rolling back to 1.196 makes the game work again.

I have a GTX 1070. A friend with an RTX 2070 had no issues with 1.197, as well as friends with Radeon cards.

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Hi Ondrej,


I ran some sort of debugger on SE to see if i can get some kind of stack trace. and i got some lines that may be helpful for the devs.

i included the log file.

regards.

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also got this Application error from windows event viewer.

"Faulting application name: SpaceEngineers.exe, version: 1.0.0.0, time stamp: 0xcbb8edaf

Faulting module name: KERNELBASE.dll, version: 10.0.18362.1350, time stamp: 0x9ccf9e81

Exception code: 0xc0000005

Fault offset: 0x0000000000032d09

Faulting process id: 0x1620

Faulting application start time: 0x01d701eddb5acd7e

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: 101d5eac-3070-4d48-a259-447b64d92634

Faulting package full name:

Faulting package-relative application ID:"

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For all players that are having this problem, please try and see if the workaround suggested in my post (click me!) solves the issue for you.

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I am having the exact same issue. The issue occurred after the 1.197.168 patch was applied. The Update 1.197 Wasteland update worked fine, however one is only able to revert to the major updates as in loading back to 1.196 and the game works again. I suspect if I could load back to the previous files just prior to the 1.197.168 patch the game would again be operational.

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Hello, everyone,


Thank you for all your information, unfortunately we have not been able to reproduce this issue yet. Can you please write here your PC specifications and the version of your drivers?


Kind Regards

Keen Software House: QA Department

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This is perhaps one reason getting assistance gets so Frustrating. You've asked me for the spec of my system and the version of my drivers.

Obviously you failed to look at the log files I sent upon your request, because the specs are detailed in that log file. What specific Drivers are you requesting to know the version of? Vid, Printer, Mother board drivers, USB drivers? Every single driver loaded on the PC? You need to be more specific as to which "drivers" you are referring to. Keep in mind I'm also not a PC expert or a Windows certified expert so I would need some details as to where to find these "driver" versions.


Regards;

Ted Willsey

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Hello, everyone!


Thank you all for the information. We're sorry to hear that you're experiencing issues.


Before taking any of the steps below please make sure that your PC meets the minimum system requirements:


https://www.spaceengineersgame.com/system-requirements.html


The kernelbase.dll crash occurs in a wide range of games and apps in general. The crash isn't typically caused by Space Engineers and may be the result of a system issue. Hopefully, we can provide you with a solution to your issue quickly. However, we may not be able to address your issue until a future update or hotfix to Space Engineers.


In the meantime, please take the following steps:


  • Update Windows (The most recent update for MS Windows 10 is Microsoft Windows NT 10.0.19041.0)

  • Update your graphic drivers

  • Reinstall the Visual Studio redistributable: download the latest version from the official Microsoft website (x86: vc_redist.x86.exe OR x64: vc_redist.x64.exe)

  • Run as a different user (a corrupt windows user profile is a common source of this error)

Please follow these steps and let us know if it helped you. Thank you.


Kind Regards

Keen Software House: QA Department

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Hello, everyone!


Do you still experience this issue? Have you tried the suggested steps?


Thank you.

Kind Regards

Keen Software House: QA Department

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Hello, Engineers!


Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.


If you or any other player will experience this issue again, please make a new thread and provide all needed info there.


Thank you for understanding.


Kind Regards


Keen Software House: QA Department