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Random hangups in game

Bob Jones shared this bug ago

Won't Fix

Good Morning,

After the frostbite update I've experienced random hangups in the game. I'll be playing the new Frostbite scenario and the game will hang for a good 10-15 seconds before resuming. I thought this was because of auto save issues but after exiting the game I confirmed that it wasn't autosaved due to the fact that I lost all my progress.

I tried to replicate the issue this morning, but after a hangup at 10:33 on the main menu I was unable to get it to happen again while playing a creative map, despite flying around, shooting, and just sitting idle.

After playing through the frostbite scenario again I rushed through things in attempt to see if loading in objects would cause a hangup but it didn't and I was able to get multiple drones to spawn and eventually kill me.

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I have the same bug

Replies (5)

Bob Jones ●

I restarted my computer and quickly started Space Engineers to see if loading the game initially would cause the hangups but it didn't. Later today I was playing again and I experienced a hangup for about 20 seconds, long enough for Windows to try and close Space Engineers and submit the problem to Microsoft. This happened at around 1:21, and I exited Space Engineers right after it happened.

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KaiiKiller ●

These hangups, are they akin to stutters? like... everything will be moving normal then stutter, then continue again, then stutter.. and so on.

If this is the case, something you can try is resetting your graphics "Quality preset" to medium, this will reset every option, then load the game and see it it remedies the problem.

If the problem is fixed by doing this, then raise the separate graphics settings one by one to figure out if any one setting is causing the issue.

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Kyle Clarke ●

Seems to be a bug with AMD CPUs, from this thread: https://support.keenswh.com/spaceengineers/general/topic/becomes-unresponsive-occurs-quicker-each-time

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Bob Jones ●

Yup saw that while looking through other tickets, looks like I'm another lucky customer, though the good news with the next Xbox being AMD means this will no doubt be a top priority!

Also had the game crash during the intro video.

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KaiiKiller ●

I know I look like an idiot with my suggestion but I am dead serious, have you tried changing the graphics quality preset to medium, not touching anything else in graphics settings.. then testing to see if it fixes the issue?

Then after that you can change the separate graphics settings.

If you have and the issue is still present then it really must be a different problem to what I was having.

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Bob Jones ●

Not a bad a idea, and certainly worth trying. Went into a creative game and set the presets to low, and stood around, soon enough the game froze and after waiting 40 seconds I clicked until the "close application" option appeared. Oddly enough the resource usage was high, but after getting the "close application" window to appear it dropped down to like 1% cpu and 53mb of ram.

At low presets my GPU was barely pushing 50% utilization, and the cpu was at maybe 30%

Crash occurred at 14:21 this time there is lots of fun error messages in this log.

2020-03-23 14:21:17.307 - Thread: 1 -> ASSERT: Invalid render object!

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KaiiKiller ●

yep your issue is a different one to mine....

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Bob Jones ●

After the new update this is still occurring unfortunately. Started the frostbite scenario and encountered 2 hangups, 1 at 3:12 for about 10 seconds, the other at 3:14 for about 30 seconds before I closed it for being unresponsive.

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Ikuriro Kamiyana ●

Hi Bob, could you help me test a solution on your end?

Please try deleting your Space Engineers shader cache, which lives in your appdata folder

AppData\Roaming\SpaceEngineers\ShaderCache2

(Type %appdata% in your windows start bar).

After this, relaunch SE and it will rebuild this folder.

Hoping to hear your result!

Thanks

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Bob Jones ●

Deleted the cache files and started a creative game, encountered a hangup after about 2 minutes of gameplay. The game was able to recover after waiting long enough (about 15 seconds). Exited the game after that, occurred at around 6:08

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Laura K ●

Hello Ben!

I appreciate this post is quite old. I hope that this issue no longer persists as we have had a number of updates since your post and are now on version 197.075. I will close this thread if it has resolved but please let me know if you have any problems still.

Kind Regards

Laura, QA Department

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Kateřina Červená ●

Hello Engineer,

Since there are no new comments in this topic and, we are closing this thread as outdated.

In case anyone is encountering the same or similar bug, which is not already posted in a

different thread, please feel free to create a new thread with all relevant information.

Thank you.

Kind Regards

Keen Software House: QA Department

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