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Space Engineers PC Support Topic Bug

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after the update the game doesn't start

Leon M Andrade shared this bug ago

Won't Fix

I stopped playing for a while and 3 new updates came in but I can't play anymore. things I've tried:

- Unistall and reinstall the game;

- Update/install directX and .NET Framework 4;

- Delete my "...appdata/spaceengineers" Folder;

Problem signature:

Problem Event Name:APPCRASH

Application Name:SpaceEngineers.exe

Application Version:1.0.0.0

Application Timestamp:989557b6

Fault Module Name:KERNELBASE.dll

Fault Module Version:6.3.9600.19671

Fault Module Timestamp:5e673d0b

Exception Code:e0434352

Exception Offset:00000000000088dc

OS Version:6.3.9600.2.0.0.256.48

Locale ID:1033

Additional Information 1:b5e5

Additional Information 2:b5e58feac10880bebf86014696514bed

Additional Information 3:a963

Additional Information 4:a963aa0432f89ab9ee2df0111991fe18

my pc information in the attachment.

Files:

I have the same bug

Replies (2)

Laura K ●

Hello, Leon!

Sorry to hear you're having this issue. There have been a couple of reports of this and I would suggest looking at this thread here

Some players have fixed this issue by doing the following:

Add -skipintro into the game launch options
Renaming / Deleting "\Steam\SteamApps\common\SpaceEngineers\Content\Videos" folder

Please let me know how you get on with this :)

Kind Regards

Laura, QA Department

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Leon M Andrade ●

Still doesn't work. Same error.

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Laura K ●

Hello, Leon

Could you please try the following? Could you also provide a log from when this happens so we can have a look at your PC specs and any other information

Verify your game files in Steam

Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files

/bfSnH0rGoN-NgctSWBJN3LfvWZvgnfye9BrPgucxV0n8TDpNc-7yZYwSifdRXyl1quu20KGUNmHzSf6VGRbhWS4a_EYn2MclxJSOz6eVarmz-fhTWVaofVOAVZN_l_leF9dgQ5GF

Delete SpaceEngineers.cfg file

It means your game configuration will be deleted
You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

Same access as SpaceEngineers.cfg

Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Make sure your operating system is fully updated

Kind Regards

Laura, QA Department

URL

Leon M Andrade ●

Is this alright? I tried unistall and reinstall but still to no avail, still the same error appear.

/6f97f0530291e23aabe4acadcb18f0d0

URL

Laura K ●

Hello, Leon!

Yes :) Could you also please supply a log via the method mentioned above?

Kind Regards

Laura, QA Department

URL

Leon M Andrade ●

URL

Laura K ●

Hello, Leon!

The minimum requirement for Space Engineers is Windows 10 and note that you are on 8.1 so please update your operating system.

The kernelbase.dll crash occurs in a wide range of games and apps in general and that the crash isn't typically caused by Space Engineers and may be the result of a system issue. You could also try to run as a different user (a corrupt windows user profile is a common source of this error), some players solve this issue by creating a new windows profile.

Kind Regards

Laura, QA Department

URL

QA KeenSWH ●

Hello, Engineer!

Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.

If you or any other player will experience this issue again, please make a new thread and provide all needed info there.

Thank you for understanding.

Kind Regards

Keen Software House: QA Department

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