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[1.209.024] EOS Servers disappearing in Server Browser

Gorwyn shared this bug ago

Submitted

Observed behaviour:

Occasionally, an EOS server will disappear from the Server Browser/Favorites tab. The server is not down at this point, as it is able to be connected remotely via VRRC and players are actively playing/chatting/moving. Refreshing the browser will repopulate the list quickly, seemingly without "searching" for servers. Attempting to use Direct Connect to join the server will present the "Server not responding" pop-up. The server will randomly reappear after a certain time or when the server is manually restarted by an Admin or scheduled restart.

This is largely a new behaviour we're seeing with 1.209.X.

Expected behaviour:

EOS Servers should be present in the Server Browser when actually up and joinable.

Affected Version/s: 1.209.024 b0

Steps to Reproduce:

None so far. This appears to be happening randomly, but further information, if found, will be added to the ticket in the comments.
This behaviour is not client-side, if the server disappears for one player, it's not visible for any when viewing the browser.
It is not console specific, PC players joining EOS are also affected.

Note:

This is affecting players attempting to join Keen Official Game Servers, causing many players to be frustrated enough to stop playing.

I have the same bug

Replies (5)

pleck ●

it isn't new to the newest major version but way more common it been happening since probably a month before the major update was released

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LJS ●

that is mostly consoles being consoles and not playing well with online servers, (due to high ping, the quick restart feature, Ect) this is effecting PC players as well which is new.

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pleck ●

no it also affected pc players as my friend who was using steam while playing with us can confirm

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MA N ●

I have noticed that when all active users log off, the server shows up again. This has been repeatedly observed when it has been just myself and a faction mate or multiple factions. Hope this info helps.

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Krimzy ●

Makes the game unplayable on EOS. at any time, you can get Connection Problem, Game Paused, lose connection and be unable to rejoin. Quite frankly, after playing on EOS for a couple weeks now, I can say that Keens behavior towards the eos servers is shameful. Its absolutely terrible, the conditions that console players have to deal with. Only 3 planets, no strong signals, no reset warnings, constant crashes, dynamic rendering (800m), terrible sim due to infinite alts and players able to make 100k ships, and all the alts have bred a environment of back stabbing and insiding, causing chronic suspicion and xenophobic behaviors. and now add on random dc's with the inability to return, having to deal with whatever happened while u were away. These plaeyrs should get their money back honestly.

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Keen SWH QA Agent 1 ●

Hi Krimzy,

I am sorry to hear that this has been so frustrating.

Just to clarify, the Keen Official servers are not sold as part of Space Engineers, and access to them is not a separate paid service. They are provided by Keen as a free service for the community, so there is no server-related payment that could be refunded.

That being said, we do understand that this issue is very frustrating, especially when servers disappear from the browser or players are unable to rejoin. We are aware of the report, but at the moment we do not yet know what is causing this behavior. The issue appears to be inconsistent and difficult to reproduce, which makes the investigation more complicated.

We will continue to monitor the situation and gather any useful information from reports like this. If we find the cause, we will forward it to the team and update the issue accordingly.

Kind Regards,

Ludmila Danilchenko

Head of Space Engineers QA Department

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Krimzy ●

Good to hear, but the I feel the issue runs deeper than just this particular issue. I know the EOS tos is quite strict and unforgiving with certain things, so i dont know exactly where the issues bleed into eos policies vs keens ability to address problems. and how can we players provide additional information on the issue at hand? its not a crash so idk if logs would help, but if you tell us how to give you what u need in order to figure it out, maybe we can get it solved sooner. Thank you for the reply

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error 404 ●

what AI says about that:

Even if a service is provided for free, it must generally be functional and perform the core purpose for which it was designed. If it is completely broken, deceptive, or fails to meet reasonable consumer expectations, providers can be held liable under consumer protection, contract, and commercial laws.

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ULthane40k ●

this is nothing new the se1 server hosting has been buged for years the problems starts with the join game list fully crashing the game every time you open it and the only way to fix it is for a player to delete game files to the server list refresh bug were the game will only load the server list 1 time and then it bugs out and wont load it again unless you restart the game some times that still does not work iv watched it take a hr to load the server list just to freeze and crash the game you guys have refused to do anything about it for years and think its the server hosts prob when its your own ui im done dealing with it and done with the game till you guys fix your server listings and all of the other bugs i get some of the blocks in the game have probs but thats just the game engin but theres so meany other ui things that you all have refused to look at

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Sphinx ●

Corrupted files?

Being a player who plays on Stream but uses EOS worlds I have noticed this issue a lot. I have tried many many solutions and I might have found one!

I've only tested this one time and it managed to work perfectly! I opened properties on the Game Files inside Stream and went to Installed Files. I then ran a full verify game files and found some files got messed up!

After doing a second scan again just to be sure I ran the game and server was listed along with other servers that went missing for me!

So! if this does solve it it might be a file that ends up getting messed up and causing this to happen! So we might be a step forward in finding a real solution to this overall!

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Warden ●

Is anything being done about this ? It’s extremely frustrating when you’ve built up on a server and then not been able to access it?

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Nathan Chaffin ●

I think it's a player or a few players are maybe manipulating something to keep certain players off the server when they operate or it's a code glitch but the discord says its not the servers so if the coding and servers are fine idk

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