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[1.209.024] EOS Servers disappearing in Server Browser

Gorwyn shared this bug 2 months ago
Submitted

Observed behaviour:

Occasionally, an EOS server will disappear from the Server Browser/Favorites tab. The server is not down at this point, as it is able to be connected remotely via VRRC and players are actively playing/chatting/moving. Refreshing the browser will repopulate the list quickly, seemingly without "searching" for servers. Attempting to use Direct Connect to join the server will present the "Server not responding" pop-up. The server will randomly reappear after a certain time or when the server is manually restarted by an Admin or scheduled restart.

This is largely a new behaviour we're seeing with 1.209.X.


Expected behaviour:

EOS Servers should be present in the Server Browser when actually up and joinable.

Affected Version/s: 1.209.024 b0


Steps to Reproduce:

  • None so far. This appears to be happening randomly, but further information, if found, will be added to the ticket in the comments.
  • This behaviour is not client-side, if the server disappears for one player, it's not visible for any when viewing the browser.
  • It is not console specific, PC players joining EOS are also affected.

Note:

This is affecting players attempting to join Keen Official Game Servers, causing many players to be frustrated enough to stop playing.

35 I have the same bug

Replies (7)

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pleck ● 59 days ago

it isn't new to the newest major version but way more common it been happening since probably a month before the major update was released

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LJS ● 59 days ago

that is mostly consoles being consoles and not playing well with online servers, (due to high ping, the quick restart feature, Ect) this is effecting PC players as well which is new.

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pleck ● 59 days ago

no it also affected pc players as my friend who was using steam while playing with us can confirm

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MA N ● 59 days ago

I have noticed that when all active users log off, the server shows up again. This has been repeatedly observed when it has been just myself and a faction mate or multiple factions. Hope this info helps.

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Krimzy ● 59 days ago

Makes the game unplayable on EOS. at any time, you can get Connection Problem, Game Paused, lose connection and be unable to rejoin. Quite frankly, after playing on EOS for a couple weeks now, I can say that Keens behavior towards the eos servers is shameful. Its absolutely terrible, the conditions that console players have to deal with. Only 3 planets, no strong signals, no reset warnings, constant crashes, dynamic rendering (800m), terrible sim due to infinite alts and players able to make 100k ships, and all the alts have bred a environment of back stabbing and insiding, causing chronic suspicion and xenophobic behaviors. and now add on random dc's with the inability to return, having to deal with whatever happened while u were away. These plaeyrs should get their money back honestly.

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Keen SWH QA Agent 1 ● 58 days ago

Hi Krimzy,

I am sorry to hear that this has been so frustrating.

Just to clarify, the Keen Official servers are not sold as part of Space Engineers, and access to them is not a separate paid service. They are provided by Keen as a free service for the community, so there is no server-related payment that could be refunded.

That being said, we do understand that this issue is very frustrating, especially when servers disappear from the browser or players are unable to rejoin. We are aware of the report, but at the moment we do not yet know what is causing this behavior. The issue appears to be inconsistent and difficult to reproduce, which makes the investigation more complicated.

We will continue to monitor the situation and gather any useful information from reports like this. If we find the cause, we will forward it to the team and update the issue accordingly.


Kind Regards,

Ludmila Danilchenko

Head of Space Engineers QA Department

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Krimzy ● 58 days ago

Good to hear, but the I feel the issue runs deeper than just this particular issue. I know the EOS tos is quite strict and unforgiving with certain things, so i dont know exactly where the issues bleed into eos policies vs keens ability to address problems. and how can we players provide additional information on the issue at hand? its not a crash so idk if logs would help, but if you tell us how to give you what u need in order to figure it out, maybe we can get it solved sooner. Thank you for the reply

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error 404 ● 53 days ago

what AI says about that:


Even if a service is provided for free, it must generally be functional and perform the core purpose for which it was designed. If it is completely broken, deceptive, or fails to meet reasonable consumer expectations, providers can be held liable under consumer protection, contract, and commercial laws.

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ULthane40k ● 53 days ago

this is nothing new the se1 server hosting has been buged for years the problems starts with the join game list fully crashing the game every time you open it and the only way to fix it is for a player to delete game files to the server list refresh bug were the game will only load the server list 1 time and then it bugs out and wont load it again unless you restart the game some times that still does not work iv watched it take a hr to load the server list just to freeze and crash the game you guys have refused to do anything about it for years and think its the server hosts prob when its your own ui im done dealing with it and done with the game till you guys fix your server listings and all of the other bugs i get some of the blocks in the game have probs but thats just the game engin but theres so meany other ui things that you all have refused to look at

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Sphinx ● 41 days ago

Corrupted files?


Being a player who plays on Stream but uses EOS worlds I have noticed this issue a lot. I have tried many many solutions and I might have found one!


I've only tested this one time and it managed to work perfectly! I opened properties on the Game Files inside Stream and went to Installed Files. I then ran a full verify game files and found some files got messed up!


After doing a second scan again just to be sure I ran the game and server was listed along with other servers that went missing for me!


So! if this does solve it it might be a file that ends up getting messed up and causing this to happen! So we might be a step forward in finding a real solution to this overall!

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Warden ● 54 days ago

Is anything being done about this ? It’s extremely frustrating when you’ve built up on a server and then not been able to access it?

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Nathan Chaffin ● 49 days ago

I think it's a player or a few players are maybe manipulating something to keep certain players off the server when they operate or it's a code glitch but the discord says its not the servers so if the coding and servers are fine idk

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Heavenlyluci245 ● 29 days ago

The only fix I found out how to make the servers to show is by waiting for your schedule restart or by doing a forced restart and it shows after the restarts

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Derek Spalla ● 14 days ago

EOS US#2 Happening again to me tonight. Second time in a week. I find this extremely frustrating. I feel like I have a love hate relationship with this game.


Some suggestions I have tried…except for joining a friend. I have no friends lol


When official EOS servers disappear from the Xbox server list, it is usually caused by network caching issues, lingering search filters, or Xbox's Quick Resume feature breaking the live server connection.

Here are the most effective ways to find and reconnect to Official Xbox Keen EOS US #2:

1. Fully Quit the Game (Bypass Quick Resume)

Xbox's "Quick Resume" feature frequently breaks the live connection to Epic Online Services (EOS) without showing an error, causing the server list to come up blank or miss specific servers.

* Press the Xbox Button on your controller to open the Guide.

* Highlight Space Engineers, press the Menu Button (three lines), and select Quit.

* Relaunch the game fresh to force a clean handshake with the EOS server master list.

2. Adjust In-Game Search Filters

The console server browser search can occasionally freeze up:

* Check the Tab: Ensure you are explicitly browsing the EOS tab (not Steam) at the top of the multiplayer menu.

* Reset Search Text: Search filters can silently stick. Type US #2 into the search box, hit search, then erase it completely and refresh to force a hard reload.

* Uncheck "Hide Full" & "Hide Empty": If US #2 hits player capacity (e.g., 16/16), it will vanish instantly if your filter hides full servers.

* Toggle "Same Version": Uncheck "Same Version" if a minor game hotfix recently dropped, as servers take a few extra minutes to auto-update.

3. Use the History & Favorites Tabs

Avoid relying solely on the main public server list:

* Navigate to the History tab in the server browser. If you have played on US #2 before, it should stay listed there even when the main server browser fails to query it.

* Once you reconnect, favorite the server so it remains pinned in your Favorites tab.

4. Join via Friends or Faction Members

If you play with a faction or have someone on your Xbox Friends list who is currently on the server:

* Have them send you a direct party/game invite, or select their profile in the Xbox dashboard and select Join Game. This bypasses the in-game browser entirely.

5. Clear Xbox Reserved Space (Local Cache)

If the server list remains stuck for extended periods, the local cache data on your console might be corrupted.

* Go to My games & apps on your Xbox Dashboard.

* Highlight Space Engineers, press the Menu Button, and select Manage game and add-ons.

* Select Saved data.

* Delete Reserved Space ONLY (Do NOT delete your personal profile saved data!).

* Relaunch the game and check the server list again.

> Is the server down?

> If these steps don't work, the server might be stuck mid-reboot or offline for maintenance. You can check the #help-for-official-servers channel on the official Keen Software House Discord to see if other players on US #2 are reporting an outage.

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