Thank you for reaching our forum with this problem.
Could you please specify what exactly is happening? You mentioned that the game is crashing - does this occur when loading into the game, or when exiting?
Where exactly does this problem occur? Are you able to launch the game at all, and does it start properly for you?
Does the crashing happen only in one specific world, or in multiple (or all) worlds?
Are you playing in single player, or in a multiplayer mode (Lobby, dedicated server, official server)?
Can you identify any particular point at which the game always crashes, or does it seem to happen randomly?
Are there any mods active in the affected world(s)? If yes, does the same problem also occur in a freshly started vanilla (no mods) world?
Please first try our general workarounds that help most of the players to solve most of the problems. These are:
Verify your game files in Steam - right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder - same access as above
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated
If nothing from this list would help you, and you would still experience the crashes, please provide us further details and also a log from any of the affected game sessions.
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello H.M.,
Thank you for reaching our forum with this problem.
Could you please specify what exactly is happening? You mentioned that the game is crashing - does this occur when loading into the game, or when exiting?
Where exactly does this problem occur? Are you able to launch the game at all, and does it start properly for you?
Does the crashing happen only in one specific world, or in multiple (or all) worlds?
Are you playing in single player, or in a multiplayer mode (Lobby, dedicated server, official server)?
Can you identify any particular point at which the game always crashes, or does it seem to happen randomly?
Are there any mods active in the affected world(s)? If yes, does the same problem also occur in a freshly started vanilla (no mods) world?
Please first try our general workarounds that help most of the players to solve most of the problems. These are:
Verify your game files in Steam - right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder - same access as above
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated
If nothing from this list would help you, and you would still experience the crashes, please provide us further details and also a log from any of the affected game sessions.
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello H.M.,
Thank you for reaching our forum with this problem.
Could you please specify what exactly is happening? You mentioned that the game is crashing - does this occur when loading into the game, or when exiting?
Where exactly does this problem occur? Are you able to launch the game at all, and does it start properly for you?
Does the crashing happen only in one specific world, or in multiple (or all) worlds?
Are you playing in single player, or in a multiplayer mode (Lobby, dedicated server, official server)?
Can you identify any particular point at which the game always crashes, or does it seem to happen randomly?
Are there any mods active in the affected world(s)? If yes, does the same problem also occur in a freshly started vanilla (no mods) world?
Please first try our general workarounds that help most of the players to solve most of the problems. These are:
If nothing from this list would help you, and you would still experience the crashes, please provide us further details and also a log from any of the affected game sessions.
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello H.M.,
Thank you for reaching our forum with this problem.
Could you please specify what exactly is happening? You mentioned that the game is crashing - does this occur when loading into the game, or when exiting?
Where exactly does this problem occur? Are you able to launch the game at all, and does it start properly for you?
Does the crashing happen only in one specific world, or in multiple (or all) worlds?
Are you playing in single player, or in a multiplayer mode (Lobby, dedicated server, official server)?
Can you identify any particular point at which the game always crashes, or does it seem to happen randomly?
Are there any mods active in the affected world(s)? If yes, does the same problem also occur in a freshly started vanilla (no mods) world?
Please first try our general workarounds that help most of the players to solve most of the problems. These are:
If nothing from this list would help you, and you would still experience the crashes, please provide us further details and also a log from any of the affected game sessions.
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
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