Crash on start

Evgenii shared this bug 42 days ago
Solved

Hi there,

I have error when game lauching. After ~30sec start logo the game is crash and i see report suggestion. Videodriver has updated. Filecheking is already done. Log file is attached.

Can you help to solve that?

Replies (2)

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0

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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1

Hello Evgenii,

Thank you for the report and for attaching the log file.

Based on the log, the crash is occurring during the game’s UI initialization, specifically when loading fonts through the UI system. This type of issue can occur if the font configuration or UI cache becomes corrupted.

Please try the following steps:

1. Clear the game’s config and shader cache

Type %appdata% into your Windows search bar to open the hidden Roaming folder. From there, navigate to, AppData\Roaming\SpaceEngineers\ folder.

Then delete the following:

  • SpaceEngineers.cfg file
  • The entire ShaderCache folder

(This will reset display and UI-related settings, including font scaling and DPI values, which often helps resolve this kind of crash.)

2. Verify your game files in Steam

  • Right-click Space Engineers in your Steam Library → Properties → Installed Files → Verify integrity of game files

3. Disable any overlays or UI tools

Third-party overlays, such as Discord, MSI Afterburner, or UI skinning tools can sometimes interfere with font rendering. Please try disabling them before launching the game.

If the issue still persists after these steps, please send us the latest log file.

Kind Regards,

Keen Software House: QA Department

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1

Good day,

So, all your recommendations are done but still doesh't work.

In game folder there is no any *.cfg file.

Now, I reinstall game and tryed lunch.

I attached all files in Roaming\SP (there is no *.cfg)

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1

Hello Evgenii,

Thanks for the update and for sending over the files. From the crash details, it looks like the issue is caused by a Windows component failing to initialize the game’s user interface system, which typically points to a corrupt or misconfigured Windows font system, DirectX runtime, or system UI framework dependency. This can happen even on fresh installs if core Windows components or registry entries are missing or damaged.

As for the missing .cfg file, this is expected behavior if the game has never successfully reached the main menu. The file (SpaceEngineers.cfg) is auto-generated on first proper launch. Since your game crashes during UI initialization, that file hasn't been created yet.

Here are the steps we recommend next:

Manually reinstall the DirectX Runtime

Reinstall VC++ Redistributables

Run System File Checker

  • Open Command Prompt as Administrator and run: sfc /scannow
  • This will scan and repair damaged system files that might affect UI frameworks used by Space Engineers.

Install all pending Windows updates

  • Especially anything related to .NET Framework, fonts, and graphics subsystems.

Temporarily switch display resolution

  • The log shows an attempt to use 1280x800 @ 32000 Hz, which is not a valid mode. Try setting your desktop resolution to a standard value like 1920x1080 @ 60Hz before launching the game again.

Once the game starts and reaches the main menu, the missing config file will be automatically created.

Let us know if you’re still experiencing issues after trying these steps.

Kind Regards,

Keen Software House: QA Department

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1

Hi there,

Done all last steps, but issue still happening.

Actually it's strange, don't know why happened so. Trying play on another pc and game work fine.

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1

Hello Evgenii,

Thank you for your continued patience, and we sincerely apologize that none of the previous workarounds have resolved the issue for you.

To further investigate and try resolving the issue, could you please perform a clean installation of the game? Here are the steps:

  1. Type %appdata% into your Windows search bar to open the hidden Roaming folder. From there, navigate to, AppData\Roaming\SpaceEngineers\ and copy the Saves and Blueprints folders to a different drive or folder.
  2. Uninstall the game.
  3. Remove any remaining files from the following locations:
  • ..\AppData\Roaming\SpaceEngineers
  • ..\Program Files (x86)\Steam\steamapps\common\SpaceEngineers

After completing the above steps, reinstall the game through Steam and check if the issue persists. If the issue is resolved, you can move your Saves and Blueprints folders back to \AppData\Roaming\SpaceEngineers.

If the issue continues, open Task Manager and 'End Task' all programs related to Space Engineers. Then relaunch the game from Steam. If the game still fails to launch, please send us the latest log file.

Kind Regards,

Keen Software House: QA Department

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1

Hi, the last steps are done. Issue still happening. New log attached. Is there any registry records after uninstall?

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1

Hello Evgenii,

Thank you for performing the clean reinstall. We know this has already taken quite a bit of time, and we truly appreciate your continued patience.

Since the crash is still occurring after a full reinstall, it strongly suggests that the failure may be caused by a system-level dependency that Space Engineers relies on during the initial UI initialization phase.

As a potential workaround, re-registering the Windows UI framework (UWP, DirectWrite, and system fonts) through PowerShell may help resolve this issue. These command are safe to run and will not remove any apps or personal data, it only re-registers built-in Windows components

Please try the following steps:

  1. Open PowerShell as Administrator
    (Right-click the Start menu → Windows PowerShell (Admin))
  2. Copy and paste the commands below, pressing Enter after each one:
    Get-AppxPackage Microsoft.Windows.CallingShellApp | Reset-AppxPackage
    Get-AppxPackage Microsoft.Windows.DesktopAppInstaller | Reset-AppxPackage
    Get-AppxPackage Microsoft.WindowsStore | Reset-AppxPackage
    Get-AppxPackage *windowscommunicationsapps* | Reset-AppxPackage
    
  3. When all four packages have been reset, restart your PC.
  4. Launch Space Engineers again, ideally with any overlays disabled.

This process re-registers the core Windows UI components (including DirectWrite, the font manager, and the UI shell) and restores any missing DLLs or registry entries that may prevent the game from initializing the UI.

Please let us know if the game launches successfully after completing these steps.

Kind Regards,

Keen Software House: QA Department

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Hi, there.

Thx for new steps, but another issue of PC has made me to reinstall win10 and now SE is working fine.

Thank you for supporting

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1

Hello Evgenii,

Thank you for your reply.

Happy to hear that you are no longer experiencing this problem.

Since there is no more assistance needed from our side, I will close this thread now.

Please do not hesitate to contact us again, should you experience/observe any other problem in the game, by opening a new thread here on the forum.

Thank you for your understanding.

Happy Engineering!

Kind Regards

Keen Software House: QA Department

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