Crash on start
Investigating
Hi there,
I have error when game lauching. After ~30sec start logo the game is crash and i see report suggestion. Videodriver has updated. Filecheking is already done. Log file is attached.
Can you help to solve that?
Files:
SpaceEngineers_...
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Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello Evgenii,
Thank you for the report and for attaching the log file.
Based on the log, the crash is occurring during the game’s UI initialization, specifically when loading fonts through the UI system. This type of issue can occur if the font configuration or UI cache becomes corrupted.
Please try the following steps:
1. Clear the game’s config and shader cache
Type %appdata% into your Windows search bar to open the hidden Roaming folder. From there, navigate to, AppData\Roaming\SpaceEngineers\ folder.
Then delete the following:
(This will reset display and UI-related settings, including font scaling and DPI values, which often helps resolve this kind of crash.)
2. Verify your game files in Steam
3. Disable any overlays or UI tools
Third-party overlays, such as Discord, MSI Afterburner, or UI skinning tools can sometimes interfere with font rendering. Please try disabling them before launching the game.
If the issue still persists after these steps, please send us the latest log file.
Kind Regards,
Keen Software House: QA Department
Hello Evgenii,
Thank you for the report and for attaching the log file.
Based on the log, the crash is occurring during the game’s UI initialization, specifically when loading fonts through the UI system. This type of issue can occur if the font configuration or UI cache becomes corrupted.
Please try the following steps:
1. Clear the game’s config and shader cache
Type %appdata% into your Windows search bar to open the hidden Roaming folder. From there, navigate to, AppData\Roaming\SpaceEngineers\ folder.
Then delete the following:
(This will reset display and UI-related settings, including font scaling and DPI values, which often helps resolve this kind of crash.)
2. Verify your game files in Steam
3. Disable any overlays or UI tools
Third-party overlays, such as Discord, MSI Afterburner, or UI skinning tools can sometimes interfere with font rendering. Please try disabling them before launching the game.
If the issue still persists after these steps, please send us the latest log file.
Kind Regards,
Keen Software House: QA Department
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