Game Crashing While Playing
Need More Information
Good morning,
I hope all is well. I am currently having trouble with Space Engineers. While playing, the game will either crash and lock up the computer or crash and close. Please help me diagnose the issue. I have attached the logs for you. I have also supplied my current dxdiag file as well. If there is anything else I can provide, please let me know.
My Setup:
Windows 11 Home
Version 24H2
Intel Core i9-14900KF 3.20 GHz
64 GB RAM
Nvidia RTX 4090
Current NVidia Driver: 566.36
Thank you in advance.
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Thank you for your reply. I look forward to working with your team.
Thank you for your reply. I look forward to working with your team.
Hello Ross,
Thank you for reaching out to us on the forum. We sincerely apologize for the issue you’ve been experiencing.
After reviewing the logs, it appears that the crash is related to a "SharpDX.SharpDXException" error. We've had similar reports in the past, and some players have resolved this issue by setting their grass density to 0. Could you please try this workaround and let us know if it helps?
To do this:
Afterward, check if the crash still occurs.
If this resolves the issue, we understand that setting grass density to 0 may affect your gaming experience, though unfortunately, this is currently the only known workaround until we implement a permanent fix for this issue.
However, if the issue persists, we recommend trying to lower the Quality Preset to Low or Medium in Options > Graphics, and see if this makes a difference (make sure that the grass density is still set to 0).
If the crash continues, please share the latest log file from the time of the crash.
Kind Regards,
Keen Software House: QA Department
Hello Ross,
Thank you for reaching out to us on the forum. We sincerely apologize for the issue you’ve been experiencing.
After reviewing the logs, it appears that the crash is related to a "SharpDX.SharpDXException" error. We've had similar reports in the past, and some players have resolved this issue by setting their grass density to 0. Could you please try this workaround and let us know if it helps?
To do this:
Afterward, check if the crash still occurs.
If this resolves the issue, we understand that setting grass density to 0 may affect your gaming experience, though unfortunately, this is currently the only known workaround until we implement a permanent fix for this issue.
However, if the issue persists, we recommend trying to lower the Quality Preset to Low or Medium in Options > Graphics, and see if this makes a difference (make sure that the grass density is still set to 0).
If the crash continues, please share the latest log file from the time of the crash.
Kind Regards,
Keen Software House: QA Department
Good morning,
Thank you for your quick response. I will try the workaround as you have requested. I am hoping a permanent fix comes out sooner as you are correct, it does affect the gaming experience. I will post the latest log file with grass set to zero and try changing quality presets.
I was keeping an eye out for future updates. I have heard that there are a few new updates being pushed soon. Do you know if a fix for this is coming? If so, how soon do you think it will be before the situation is resolved?
I understand that Space Engineers 2 is a high priority right now. I understand if this fix is not currently possible and I know it could be very time consuming to resolve.
I have played Space Engineers on my previous system and did not experience these same problems. I miss being able to play this game as you guys have done a great job with it. I look forward to being able to play it again.
While waiting for a fix, I have purchased the Pioneer Edition of Space Engineers 2. I am very much enjoying it and appreciate what your team has done with it. The only crash I have had on it was when I crashed my ship into another ship. lol. Other than that, the game runs great. I understand the game is currently in alpha and bugs are expected.
Thanks again for your time. I will try my best to try what you have requested and get the log files for Space Engineers One. I appreciate your time in this matter and look forward to working with you further.
Sincerely,
Ross
Good morning,
Thank you for your quick response. I will try the workaround as you have requested. I am hoping a permanent fix comes out sooner as you are correct, it does affect the gaming experience. I will post the latest log file with grass set to zero and try changing quality presets.
I was keeping an eye out for future updates. I have heard that there are a few new updates being pushed soon. Do you know if a fix for this is coming? If so, how soon do you think it will be before the situation is resolved?
I understand that Space Engineers 2 is a high priority right now. I understand if this fix is not currently possible and I know it could be very time consuming to resolve.
I have played Space Engineers on my previous system and did not experience these same problems. I miss being able to play this game as you guys have done a great job with it. I look forward to being able to play it again.
While waiting for a fix, I have purchased the Pioneer Edition of Space Engineers 2. I am very much enjoying it and appreciate what your team has done with it. The only crash I have had on it was when I crashed my ship into another ship. lol. Other than that, the game runs great. I understand the game is currently in alpha and bugs are expected.
Thanks again for your time. I will try my best to try what you have requested and get the log files for Space Engineers One. I appreciate your time in this matter and look forward to working with you further.
Sincerely,
Ross
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