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the server owner left the game - error when connecting to servers / хозяин сервера покинул игру

Maksim shared this bug ago

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Hello, help me solve the problem: when trying to connect to any servers, it says that the server owner left the game although the servers are online, it is solved by rebooting the PC, the error appears randomly if before the engineers I was playing something else, no pattern was found.

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Здравствуйте, помогите решить проблему: при попытке подключится к любым серверам пишет что хозяин сервера покинул игру хотя сервера онлайн, решается перезагрузкой пк, ошибка появляется случайно если до инженеров я играл во что то другое, какой либо закономерности не найдено.

I have the same bug

Replies (2)

QA KeenSWH ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Keen SWH QA Agent 2 ●

Hello Maksim,

Thank you for reaching out to us on the forum. We’re sorry to hear about the issue you’re experiencing.

The "server owner left the game" message may indicate that Space Engineers is unable to properly establish or maintain a connection with the server. To help resolve this, please follow the steps below:

Exit the Game: Close the game and Steam. Open the Task Manager and end all tasks related to Space Engineers.
Clear Cache: Type %appdata% into your Windows search bar to access the hidden Roaming folder. From there, navigate to %APPDATA%\SpaceEngineers\Cache and delete its contents.
Disable Firewall/Antivirus Temporarily: Temporarily turn off your firewall or antivirus software.
Disable VPN (if active): If you are using a VPN, disable it.
Update Network Drivers and Operating System: Ensure your network drivers and operating system are fully updated.
Switch to Wired Connection: If you are connected via Wi-Fi, switch to a wired connection. Restart your router after turning it off for a few minutes.
Verify Game Files: Right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files

After completing these steps, restart the game and try joining one of Keen’s official servers to see if the issue persists. If the issue only occurs on a specific server, it may be an issue with that server.

However if the issue still occurs on our official servers, please send us the log file from the time the issue occurred.

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Kind Regards,

Keen Software House: QA Department

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Maksim ●

Hello, nothing helps.,

- I don't use a vpn at all,

- I checked the game files, everything is clean,

- there are no mods or anything else.

- the cache folder is clean.

restarting the PC will help - 100%, but I would like not to restart the PC after every time I play something other than engineers before they start.

maybe there are logs in the game, or how can you see why it gives this error?

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Keen SWH QA Agent 2 ●

Hello Maksim,

Thank you for sharing the update.

As requested in our previous response, could you please send us the log file from the time you experienced this issue, for further investigation?

Kind Regards,

Keen Software House: QA Department

URL

Maksim ●

Sorry, I don't know where to get or how to write a log file

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Keen SWH QA Agent 2 ●

Hello Maksim,

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Please send us the log file from the time you experienced the issue.

Kind Regards,

Keen Software House: QA Department

URL

Maksim ●

Hello, I hope this is the file you were talking about))

Files:

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