the server owner left the game - error when connecting to servers / хозяин сервера покинул игру

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Hello Maksim,

Thank you for reaching out to us on the forum. We’re sorry to hear about the issue you’re experiencing.

The "server owner left the game" message may indicate that Space Engineers is unable to properly establish or maintain a connection with the server. To help resolve this, please follow the steps below:

1. Exit the Game: Close the game and Steam. Open the Task Manager and end all tasks related to Space Engineers.
2. Clear Cache: Type %appdata% into your Windows search bar to access the hidden Roaming folder. From there, navigate to %APPDATA%\SpaceEngineers\Cache and delete its contents.
3. Disable Firewall/Antivirus Temporarily: Temporarily turn off your firewall or antivirus software.
4. Disable VPN (if active): If you are using a VPN, disable it.
5. Update Network Drivers and Operating System: Ensure your network drivers and operating system are fully updated.
6. Switch to Wired Connection: If you are connected via Wi-Fi, switch to a wired connection. Restart your router after turning it off for a few minutes.
7. Verify Game Files: Right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files

After completing these steps, restart the game and try joining one of Keen’s official servers to see if the issue persists. If the issue only occurs on a specific server, it may be an issue with that server.

However if the issue still occurs on our official servers, please send us the log file from the time the issue occurred.

• You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Kind Regards,

Keen Software House: QA Department

Sorry, is there anyone else here?

I still need help with the game, I deleted it and reinstalled it, the problem did not go away. I think I attached the logs to the request earlier.

Guys, it's been 6 months already, can you at least change the status of the application? Ideally, of course, I would like to get a solution to the problem, I didn't find it on the Internet because similar problems for players are solved by themselves.

Hello Engineer!

Thank you for your patience and follow-up. We sincerely apologize for the delay and any inconvenience you've experienced.

Unfortunately, you've uploaded the render logs, but for our investigation, we'll require the game logs.

You can find it by following these steps:

1. Navigate to:
   \Roaming\SpaceEngineers
2. Look for files with names like:
   SpaceEngineers_2025-01-26_11-55-50.log

Please send us the latest log file from the time you experienced the issue. This will help us continue the investigation and assist you as quickly as possible.

Thank you for your understanding and cooperation.

Kind Regards,

Keen Software House: QA Department