audio sliders stuck at 0
Solved
audio sliders at 0 on launch, setting sliders above zero and hitting 'OK' will not save sliders above 0. similar to XAudio2 issue posted 6 months ago (https://support.keenswh.com/spaceengineers/pc/topic/29326), does not get fixed by reinstalling DX. will get fixed by downgrading version to 1.202 via beta branch. saves will not load saves from version 1.203.5 and no beta branch exists for that version.
I have the same bug
the file is distributed to developers instead of directly to the public like XAudio2_7 was. to get the file in order to fix the issue you can download from: https://www.nuget.org/packages/Microsoft.XAudio2.Redist/ the xaudio2_9redist.dll file into your System32 folder (you will need admin permission) and rename it to XAudio2_9.dll which will allow the sliders to move and play game sound. ideally the next update will either check windows version to use the old XAudio2 or include the newer file since going to a random website to download a dll file at the behest of an internet rando is bad practice.
the file is distributed to developers instead of directly to the public like XAudio2_7 was. to get the file in order to fix the issue you can download from: https://www.nuget.org/packages/Microsoft.XAudio2.Redist/ the xaudio2_9redist.dll file into your System32 folder (you will need admin permission) and rename it to XAudio2_9.dll which will allow the sliders to move and play game sound. ideally the next update will either check windows version to use the old XAudio2 or include the newer file since going to a random website to download a dll file at the behest of an internet rando is bad practice.
Hello, James!
Thank you for writing to us, and we sincerely apologize for the issue you have experienced.
We recommend starting with updating the game to the latest 1.203.6 version. Once updated, please follow the steps below:
Verify your game files on Steam
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
And update your audio driver as well.
After completing these steps, launch the game and check if the audio issue has been resolved. If not, as we have found exception errors about 'XAudio2 dlls' files couldn't be found in the log (SpaceEngineers_20240116_16471791), try the below steps to resolve it;
- Download DirectX: https://www.microsoft.com/en-us/download/confirmation.aspx?id=8109
- Run it to extract the files to a convenient folder so that it's ready to install
- Find and delete 'xaudio2 dlls' from C:\Windows\System32\ and C:\Windows\SysWOW64\ folders
- Run the DirectX installer
Once done, launch the game and check if the audio issue has been resolved or if it persists.
Also, in the other attached log (SpaceEngineers_20240116_183026722), we have found several 'TryChangeToFullscreen failed' errors. To resolve this, kindly remove any other screen/monitors if you are on a multi-monitor setup and play the game on one/main screen. Also, if you're able to launch the game, from the Main Menu go to Options > Display and change window Mode.
If audio or any other issues persist, please send us the latest log and more information about the issue.
Kind Regards,
Keen Software House: QA Department
Hello, James!
Thank you for writing to us, and we sincerely apologize for the issue you have experienced.
We recommend starting with updating the game to the latest 1.203.6 version. Once updated, please follow the steps below:
Verify your game files on Steam
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
And update your audio driver as well.
After completing these steps, launch the game and check if the audio issue has been resolved. If not, as we have found exception errors about 'XAudio2 dlls' files couldn't be found in the log (SpaceEngineers_20240116_16471791), try the below steps to resolve it;
- Download DirectX: https://www.microsoft.com/en-us/download/confirmation.aspx?id=8109
- Run it to extract the files to a convenient folder so that it's ready to install
- Find and delete 'xaudio2 dlls' from C:\Windows\System32\ and C:\Windows\SysWOW64\ folders
- Run the DirectX installer
Once done, launch the game and check if the audio issue has been resolved or if it persists.
Also, in the other attached log (SpaceEngineers_20240116_183026722), we have found several 'TryChangeToFullscreen failed' errors. To resolve this, kindly remove any other screen/monitors if you are on a multi-monitor setup and play the game on one/main screen. Also, if you're able to launch the game, from the Main Menu go to Options > Display and change window Mode.
If audio or any other issues persist, please send us the latest log and more information about the issue.
Kind Regards,
Keen Software House: QA Department
Hello, James!
Were you able to resolve the issue after downloading and renaming files from the website you mentioned, or is the issue still occurring?
Please note that our support is primarily for Windows 10 and 11. While some older versions might work with obsolete Windows 7, 8, and 8.1, but it's not guaranteed.
As Mudbucket mentioned, Steam has officially stopped supporting these older operating systems as well, which could lead to issues similar to what you've experienced.
Kind regards,
Keen Software House: QA Department
Hello, James!
Were you able to resolve the issue after downloading and renaming files from the website you mentioned, or is the issue still occurring?
Please note that our support is primarily for Windows 10 and 11. While some older versions might work with obsolete Windows 7, 8, and 8.1, but it's not guaranteed.
As Mudbucket mentioned, Steam has officially stopped supporting these older operating systems as well, which could lead to issues similar to what you've experienced.
Kind regards,
Keen Software House: QA Department
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