INSTALLATION ISSUES

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards,

Keen Software House

Hello Engineer,

Thank you for reaching our forum with this problem.

Can you please confirm that you did all the general troubleshooting steps?

These are:

• Verify your game files in Steam - right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
• Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
• Delete ShaderCache folder - same access as above
• Back up your whole Space Engineers Roaming folder and delete it
• Restart Steam
• Reinstall VC Redist 2017
• Update graphic drivers
• Reinstall the game
• Make sure your operating system is fully updated

Please let us know if any of the steps helped you or the situation is still the same.

Can you also please share a log file from the game?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Thank you in advance.

Kind Regards,

Keen Software House: QA Department

I’ve already done all of that and nothing worked. My game still won’t open. Steam shows that the game is running, and when I open Task Manager, the Space Engineers icon is there. But the game never actually opens...