Game crash during loading into save or new game (Intel video driver issue?)

Maximus Craftus shared this bug 40 days ago
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Ever since the VS2.3 update (and following patches), my game has been crashing every time I try to load into an existing save or when trying to create a new one.

According to the logs it appears that SE2 is having issues with the video driver, likely crashing it and then crashing itself because of it. (DXGI_ERROR_DEVICE_REMOVED)

I've tried verifying files on steam, reinstalling SE2 and I am already using the latest WHQL video driver available, but the issue still persists. (man I love Intel drivers, they are so good with no issues whatsoever)

AMD Ryzen 9 5900X

Intel(R) Arc(TM) B580 - Intel® Graphics Driver 32.0.101.8860

24GB RAM, 2TB NVME

Replies (6)

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Hello Maximus Craftus,


Have you tried switching to lower graphical presets?

Additionally, you can try deleting these two folders from \SpaceEngineers2\Temp:

9312edc75f81636c3039deaa238153ed


Let me know if this helps.


Kind Regards,

Bartosz

Keen Software House

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I just realized that I messed up the comment and didn't actually reply. As per the comment, I narrowed it down to the Sun Shadow Quality graphics option.

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Hello,

I've managed to get a save running on minimal settings and after some A/B testing, I've narrowed it down to the Sun Shadow Quality graphics option. Anything above Low causes the game to freeze and then crash after a few seconds. This also happens when I change the settings while playing within a loaded save and not just during loading.

On Low it seems mostly stable so far... Though I've got another crash when I changed the Terrain Quality and the game fell apart trying to update it. (ground turned white and then it crashed) The terrain crash seems rarer as I couldn't reproduce it.

(The shader cache(s) didn't appear to affect anything)

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This actually helped. Managed to start the game without crashing it on loading screen.

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Hello Maximus Craftus,


Could you please confirm that the Game did not crash for you again when you changed the Sun Shadow Quality to Low?


Kind Regards,

Bartosz

Keen Software House

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Hello,

Yes, the game is playable and does not crash, when Sun Shadow Quality is set to Low.


(I planned to reply sooner but life got in the way, sorry... :( )

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I just bought the game and i'm also trying to play with a B580 and i crash in the loading screen when creating a new world, sadly even turning every graphics setting (incl. Sun Shadow Quality) to the lowest value doesn't seem to fix it for me :/

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Tried running with the lowest settings and cleared the shader cache without success, attached a few logs, hopefully it can be useful info!

Also, just to make sure it was an intel GPU issue i swapped back an old RTX 2060S i have lying around and the game ran fine, but it's not really a great solution since it's a worse GPU.

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It isn't necessarily a driver bug. Nvidia may just be surviving a failure mode Intel doesn't. If the fault is a descriptor still holding a GPU virtual address for a resource that was freed or never populated. Whether it crashes might be just that the address lands on mapped memory, which varies by vendor and heap layout. A GPU that doesn't fault isn't necessarily anything more than luck (and the developers tending to develop on nvidia hardware, just fixing nvidia-prone nuance?).


My log and Ynot's contain the same 51 Missing material resource errors, all the SPERA character suit, at all LOD, the full cm, add, nr set. Identical 51 missing on a B390 and a B580 (this from two seperate installs).


I also ran the same build on an RTX 4070 laptop and the same 51 are missing, and no crash. So the missing textures alone aren't causing it.


This began with VS2.3 for me. The Arc reports here are right behind that release, #55188 on 07-10, #55244 around 07-11, this thread on 07-22.

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So: SceneUpdate->AccelStructures->ScenePrep+Render->RaytracingPrepare->DeferredLighting (I'm crashing here, possibly in DirectionalLightShadows->Sampling NoSSS - no subsurface?)->ForwardAndPostPasses (Ynot crashes here, in VolumeRendering?)->CopyJob

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I have this on the same hardware: Intel Arc B390 (Panther Lake iGPU), Core Ultra 9, 32 GB unified memory, driver 32.0.101.8864, Windows 11 build 26200, SE2 2.3.0.2798. The crash is a GPU page fault, not an out-of-memory condition: DRED2 - DeviceState: Pagefault, with PageFaultVA in the 0xB8120F range and both ExistingAllocations: 0 and RecentFreedAllocations: 0. The faulting address maps to no live or recently-freed allocation. VideoMemoryInfo at crash time reported CurrentUsage: 3,635,769,344 against a Budget: 18,502,732,308. It surfaces as DXGI_ERROR_DEVICE_REMOVED (0x887A0005). There is no TDR, no System-log event 4101/4102/141/117 at any crash time, so Windows never reset the device; the driver reports DEVICE_REMOVED directly to the process. I captured it twice within 90 seconds (more like 180 seconds) and the DRED auto-breadcrumbs land on the identical op both times: CommandListDebugName: DeferredLighting, EventStack: [Sampling NoSSS, DirectionalLightShadows, DeferredLighting], stopping at op 13 of N right after ClearRenderTargetView + Resourcebarrier with a Drawinstanced outstanding.


Separately, there is a minimum-requirements warning that is misdetection: the game's own adapter block reports IsRayTracingSupported: true, DeviceSupported: true and HasMinimumDriverVersion: true for the B390, but also "Teraflops": null. It cannot compute a TFLOP figure for this adapter, so the 4-TFLOP minimum check fails by default and every crash report from these machines is tagged MinRequirementsNotMet alongside CrashGPU

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Had the same issue. GPU is Arc B580 and cpu is Ryzen 5 5600 and 32GB RAM.

Setting Sun Shadow Quality to low alone did not solve it for me.

I tried to deleting the ShaderCache and ShaderPBD folders and also re-install the game entirely but it did not solve the issue, and still crashes after a minute playing.

For whatever reason disabling windows notification seems to have solved the issue for me, I tried turning it back on to see if it would crash again but it does nothing so it's probably unrelated. I don't know why this worked and it doesn't make any sense for me but maybe there is some windows dark magic involved here.

It has been working fine for me ever since, and the only thing I can confirm is that setting Sun shadow quality above low will immediately crash the game.

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You might be on to something here, since I had windows notifications turned off from the get go, meaning I was already in the "fixed" state.

Now if only Ynot could also check if it fixes it for him...

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Just tried it, didn't fix it for me :c

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Sad times.

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Welp with the new update i can get into the game finally! Changing the Sun Shadow Quality still crashes though lol

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