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Crashing on startup. error code 0xffffff

Marcus Prehn-Chang shared this bug 12 months ago
Solved

Hello, on xbox gamepass im having an issue where the game is crashing on startup, before the intro screen has even run. I found a thing on your forums for troubleshooting that you suggest adding a file to the steam directory. However since i am on xbox gamepass and not on Steam, i am in dire need of an alternate solution.

Replies (7)

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Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Hello, Engineer!


As a first step let's verify and repair your installation. Please follow these steps:


  • Open the Xbox app and select Space Engineers
  • Press the three dots in the upper right corner and select Manage
  • Select the Files tab
  • Press Verify and Repair button

Please let us know if this helps.


Kind Regards

Keen Software House

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I've done that with no success. I've also tried in no specific order:

Deleting the roaming folder and reinstalling

Reinstalling

Deleting the cache folder in roaming

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Hello, Engineer!


Could you please check for us if you have any outstanding Windows updates? Are your drivers up to date? Could you please provide a log from the Windows Event Viewer? It's located in Control Panel/Administration tools/Event Viewer under Windows Logs/Application.


Kind Regards

Keen Software House

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There are no outstanding windows updates, or drivers. However this issue started to occur when i updated my pc, as such i did the sfc /scannow, which found corrupted files that could not be fixed. I then tried to run the chkdsk /f /r and this is the log from that

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I have fixed the issue, since the issue was a corrup windows.forms dll, i did an in place upgrade, which corrected the issues.

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Hello, Engineer!


Thank you for letting us know, we're happy to hear that the issue is resolved. We will close this thread.


Kind Regards

Keen Software House

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