game stops

Hello Laura

Thank you for responding. Im not sure how you would like me to share it. I cant attach the log for some reason. Is there a specific thing you are looking for? or a method for sharing the log that im not aware of?

Log Name: Application

Source: Application Error

Date: 1/4/2022 5:56:23 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: Dad

Description:

Faulting application name: SpaceEngineers.exe, version: 1.0.0.0, time stamp: 0x989557b6

Faulting module name: KERNELBASE.dll, version: 10.0.19041.1387, time stamp: 0x0b9a844a

Exception code: 0xc0000005

Fault offset: 0x000000000002f7b9

Faulting process id: 0x4dc4

Faulting application start time: 0x01d801c6a3aea201

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: 8acf8ea0-82a6-49c1-90e1-bba80b71e317

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>100</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2022-01-04T23:56:23.5716062Z" />

<EventRecordID>25565</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>Application</Channel>

<Computer>Dad</Computer>

<Security />

</System>

<EventData>

<Data>SpaceEngineers.exe</Data>

<Data>1.0.0.0</Data>

<Data>989557b6</Data>

<Data>KERNELBASE.dll</Data>

<Data>10.0.19041.1387</Data>

<Data>0b9a844a</Data>

<Data>c0000005</Data>

<Data>000000000002f7b9</Data>

<Data>4dc4</Data>

<Data>01d801c6a3aea201</Data>

<Data>C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe</Data>

<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>

<Data>8acf8ea0-82a6-49c1-90e1-bba80b71e317</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

Hello, Chris!

Some players have fixed this issue by doing the following:

• Add -skipintro into the game launch options
• 
• Renaming / Deleting "\Steam\SteamApps\common\SpaceEngineers\Content\Videos" folder

Please let me know how you get on with this :)

Kind Regards

Laura, QA Department

Thank you again for the help!

Deleting the folder fixed the problem.

Have a good day

Chris

Hello, Chris!

That's brilliant news :) Thank you for updating us.

Kind Regards

Laura, QA Department