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Game crashed when plugging in headphones

Jaiden King shared this bug 4 years ago
Won't Fix

The game crashed when I was on the main menu and plugged in my headphones. It's fine when I already have them plugged in or never plug them in at all.

2020-08-17 19:53:54.210 - Thread:  10 ->  Exception during loading audio engine. Game continues, but without sound. Details: SharpDX.SharpDXException: HRESULT: [0x88960004], Module: [SharpDX.XAudio2], ApiCode: [XAUDIO2_E_DEVICE_INVALIDATED/DeviceInvalidated], Message: Unknown
   at SharpDX.Result.CheckError()
   at SharpDX.XAudio2.XAudio2.CreateMasteringVoice27(MasteringVoice masteringVoiceOut, Int32 inputChannels, Int32 inputSampleRate, Int32 flags, Int32 deviceIndex, Nullable`1 effectChainRef)
   at VRage.Platform.Windows.Audio.MyPlatformAudio.CreateMasteringVoice(Int32 deviceIndex)
   at VRage.Audio.MyXAudio2.StartEngine()
   at VRage.Audio.MyXAudio2.CheckIfDeviceChanged()
2020-08-17 19:53:54.210 - Thread:  10 ->  Device ID: {0.0.0.00000000}.{29bda6eb-6737-4f24-9df3-371fcca68a42}
2020-08-17 19:53:54.210 - Thread:  10 ->  Device name: Headphones (6- High Definition Audio Device)
2020-08-17 19:53:54.210 - Thread:  10 ->  Device role: GlobalDefaultDevice
2020-08-17 19:53:54.212 - Thread:  10 ->  Output format: 16 bit PCM: 48kHz 2 channels wBitsPerSample:16 ChannelMask:FrontLeft, FrontRight SubFormat:00000001-0000-0010-8000-00aa00389b71 extraSize:22

Replies (3)

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Hello, Engineer!


Thank you for your report however I wasn't able to reproduce your issue. Could you please try to reproduce this issue with your Steam account on a different PC if possible?


Thank you.


Kind Regards

Keen Software House: QA Department

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1

Thank you very much for your quick reply!

Unfortunately I don't have the means to test the issue on another computer at the moment. I have played Space Engineers on another computer in the past and never noticed the issue, but I also didn't have the same audio hardware.

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Hello, Jaiden!

I appreciate this thread is quite old. Is this still an issue that persists with you? There have been a number of updates since then so this may have now been resolved. If so, I will close this for you :)

Kind Regards

Laura, QA Department

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1

Hello, Engineer!


Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.


If you or any other player will experience this issue again, please make a new thread and provide all needed info there.


Thank you for understanding.


Kind Regards


Keen Software House: QA Department

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