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Game crashed when plugging in headphones
Won't Fix
The game crashed when I was on the main menu and plugged in my headphones. It's fine when I already have them plugged in or never plug them in at all.
2020-08-17 19:53:54.210 - Thread: 10 -> Exception during loading audio engine. Game continues, but without sound. Details: SharpDX.SharpDXException: HRESULT: [0x88960004], Module: [SharpDX.XAudio2], ApiCode: [XAUDIO2_E_DEVICE_INVALIDATED/DeviceInvalidated], Message: Unknown at SharpDX.Result.CheckError() at SharpDX.XAudio2.XAudio2.CreateMasteringVoice27(MasteringVoice masteringVoiceOut, Int32 inputChannels, Int32 inputSampleRate, Int32 flags, Int32 deviceIndex, Nullable`1 effectChainRef) at VRage.Platform.Windows.Audio.MyPlatformAudio.CreateMasteringVoice(Int32 deviceIndex) at VRage.Audio.MyXAudio2.StartEngine() at VRage.Audio.MyXAudio2.CheckIfDeviceChanged() 2020-08-17 19:53:54.210 - Thread: 10 -> Device ID: {0.0.0.00000000}.{29bda6eb-6737-4f24-9df3-371fcca68a42} 2020-08-17 19:53:54.210 - Thread: 10 -> Device name: Headphones (6- High Definition Audio Device) 2020-08-17 19:53:54.210 - Thread: 10 -> Device role: GlobalDefaultDevice 2020-08-17 19:53:54.212 - Thread: 10 -> Output format: 16 bit PCM: 48kHz 2 channels wBitsPerSample:16 ChannelMask:FrontLeft, FrontRight SubFormat:00000001-0000-0010-8000-00aa00389b71 extraSize:22
Hello, Engineer!
Thank you for your report however I wasn't able to reproduce your issue. Could you please try to reproduce this issue with your Steam account on a different PC if possible?
Thank you.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Thank you for your report however I wasn't able to reproduce your issue. Could you please try to reproduce this issue with your Steam account on a different PC if possible?
Thank you.
Kind Regards
Keen Software House: QA Department
Hello, Jaiden!
I appreciate this thread is quite old. Is this still an issue that persists with you? There have been a number of updates since then so this may have now been resolved. If so, I will close this for you :)
Kind Regards
Laura, QA Department
Hello, Jaiden!
I appreciate this thread is quite old. Is this still an issue that persists with you? There have been a number of updates since then so this may have now been resolved. If so, I will close this for you :)
Kind Regards
Laura, QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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