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Crashes after 29/05 hotfix
Solved
I get more crashes and stuttering since last update. Starts, I click on continue (saved game) then all white screen. I have to use task manager to close it while it uses 100% of resources.
I have the same bug
Hello, Mark,
thanks for sharing this issue with us. We are sorry that you have to experience it. I would need some more information on this, though.
Is this happening with one/some of the worlds or does it happen with every save you try to load? Can you start a new game? Or even this crashes upon start? Are you using some mods on the saved worlds? Or does it happen on vanilla (no mods) world as well?
Can you please try some of these advices:
Verify your game files in Steam - right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder found in appdata as well
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Reinstall the game
Make sure your operating system is fully updated
If any of this still won´t work, can you please send me a log files the game produces?
Those can be found in the Roaming folder as well. Please send me both - the most recent SpaceEngineers_(number) and VRageRender.
Thanks in advance.
Kind Regards
Keen Software House: QA Department
Hello, Mark,
thanks for sharing this issue with us. We are sorry that you have to experience it. I would need some more information on this, though.
Is this happening with one/some of the worlds or does it happen with every save you try to load? Can you start a new game? Or even this crashes upon start? Are you using some mods on the saved worlds? Or does it happen on vanilla (no mods) world as well?
Can you please try some of these advices:
Verify your game files in Steam - right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder found in appdata as well
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Reinstall the game
Make sure your operating system is fully updated
If any of this still won´t work, can you please send me a log files the game produces?
Those can be found in the Roaming folder as well. Please send me both - the most recent SpaceEngineers_(number) and VRageRender.
Thanks in advance.
Kind Regards
Keen Software House: QA Department
Thank you for the response. I had reinstalled the game and haven't seen the crash yet. What would happen is the game would be loading and if I used Alt-Tab to change to another screen or if Windows 10 gave me a notification window the SE game screen would go all white and disappear from the toolbar. I had to go in to the manager and force the game to stop running.
On Tue, Jun 1, 2021 at 1:18 AM <support@keenswh.com> wrote:
Thank you for the response. I had reinstalled the game and haven't seen the crash yet. What would happen is the game would be loading and if I used Alt-Tab to change to another screen or if Windows 10 gave me a notification window the SE game screen would go all white and disappear from the toolbar. I had to go in to the manager and force the game to stop running.
On Tue, Jun 1, 2021 at 1:18 AM <support@keenswh.com> wrote:
Hello, Mark!
Thanks for coming back to this thread and for letting me know that after game reinstall the issue in no more present. Hope it stays that way :)
Will close this thread now. Please don´t hesitate to contact us again if this issue will come back or you will stumble across anything else.
Kind Regards
Keen Software House: QA Department
Hello, Mark!
Thanks for coming back to this thread and for letting me know that after game reinstall the issue in no more present. Hope it stays that way :)
Will close this thread now. Please don´t hesitate to contact us again if this issue will come back or you will stumble across anything else.
Kind Regards
Keen Software House: QA Department
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