Hello Keen Software House Support,
Need More Information
I have a problem with Space Engineers. The game crashes during startup with a graphics-related error.
I purchased the game on Steam, and I did not have any problems with it before. This issue has appeared for the first time now.
My system specifications:
GPU: NVIDIA GeForce RTX 5050 Laptop GPU
GPU Driver Version: 32.0.16.1062
GPU Driver Date: 2026.06.11
DirectX Version: DirectX 12 (Feature Level 12.2)
CPU: Intel Core i7-13620H
RAM: 16 GB DDR5 5200 MT/s
Operating System: Windows 11 Home
The game detects my GPU correctly, but it crashes when the rendering process starts.
The error message is:
DXGI_ERROR_DEVICE_REMOVED / DeviceRemoved
The error occurs during the rendering process:
SharpDX.DXGI - DXGI_ERROR_DEVICE_REMOVED
I have attached the Space Engineers crash log file, which contains detailed system information.
Could you please help me identify the cause of this issue and find a solution?
Thank you for your help.
Best regards,
Orsós Krisztián
Files:
SpaceEngineers_...
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards,
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards,
Keen Software House
Hello Krisztián,
Thank you for writing to us on our PC Support Forum and sharing the log file.
Based on our review, the game is crashing because the graphics device is being removed/reset by Windows during startup (DXGI_ERROR_DEVICE_REMOVED). This points to a graphics driver or GPU-related issue rather than a problem with the game itself.
We recommend trying the following:
If the issue persists after the above steps, please provide a new log file generated after reproducing the crash so we can investigate further.
Kind Regards,
Keen Software House: QA Department
Hello Krisztián,
Thank you for writing to us on our PC Support Forum and sharing the log file.
Based on our review, the game is crashing because the graphics device is being removed/reset by Windows during startup (DXGI_ERROR_DEVICE_REMOVED). This points to a graphics driver or GPU-related issue rather than a problem with the game itself.
We recommend trying the following:
If the issue persists after the above steps, please provide a new log file generated after reproducing the crash so we can investigate further.
Kind Regards,
Keen Software House: QA Department
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