unlogical message during game start
Reported
Hello Keenswh!
i have updated my system to:
ASUS B850-plus, Ryzen7 9700X, 32 GB RAM, Arc B580 and moved the installation.
Everything works fine but each time i start SE 1 (only that, not SE 2) i get the message:
We have detected a better graphics card in your computer than the one the game currently runs on. Please check your NVIDIA/AMD control panel settings.
Klicking OK starts the game.
Considering the given configuration that makes no sense. The game runs on Arc B580.
My question is what may have caused this message and more important how can i get rid of this "warning" ?
Thank you for your help
Kirianow aka KEMOS
I have the same bug
Hello,
Thank you for contacting Keen Software House.
Can we please get a log from any of your game sessions (recent) where you experienced this problem?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you.
Kind Regards,
Keen Software House
Hello,
Thank you for contacting Keen Software House.
Can we please get a log from any of your game sessions (recent) where you experienced this problem?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you.
Kind Regards,
Keen Software House
Hallo there, thank you for your quick response.
The requested log files are appended.
Hoping it helps.
Greetings
KEMOS
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
-----Original-Nachricht-----
Betreff: Re: New Tech Support Ticket - "unlogical message during game start" [#53792]
Hallo there, thank you for your quick response.
The requested log files are appended.
Hoping it helps.
Greetings
KEMOS
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
-----Original-Nachricht-----
Betreff: Re: New Tech Support Ticket - "unlogical message during game start" [#53792]
Hello support team,
Does "Awaiting Agent Reply" mean you are waiting for my answer i.e. sending log files ?
I already did, i think. Did something went wrong?
Greetings
KEMOS
Hello support team,
Does "Awaiting Agent Reply" mean you are waiting for my answer i.e. sending log files ?
I already did, i think. Did something went wrong?
Greetings
KEMOS
Hello,
Thank you for your message.
Everything is fine on your side - we have received the information you provided. The status “Awaiting Agent Reply” reflects our current internal review process.
We are currently evaluating the data, and we will get back to you as soon as we have any updates or further information.
Thank you for your patience.
Kind regards,
Keen Software House
Hello,
Thank you for your message.
Everything is fine on your side - we have received the information you provided. The status “Awaiting Agent Reply” reflects our current internal review process.
We are currently evaluating the data, and we will get back to you as soon as we have any updates or further information.
Thank you for your patience.
Kind regards,
Keen Software House
Hello,
We have reviewed the logs you provided, and it appears this is indeed a bug.
We will now move this report to our forum so it can be properly marked as “Reported.”
This will also allow you to receive updates when new information becomes available or when the issue is resolved.
Kind regards,
Keen Software House
Hello,
We have reviewed the logs you provided, and it appears this is indeed a bug.
We will now move this report to our forum so it can be properly marked as “Reported.”
This will also allow you to receive updates when new information becomes available or when the issue is resolved.
Kind regards,
Keen Software House
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