Steam price for bundle including already bought items is incorrect
Hi,
Sorry in advance as I'm 90% sure I'm contacting the wrong department, but there is literally no way to contact Steam and every options they have redirects me to you. This appears to be a Steam issue.
The issue is that on the Steam page, the price shown is $16.56 including a 15% discount for the entire Space Engineers bundle (as I already have all of the DLCs except the last 3 ones which is what I'm looking to buy).
I can look at the bundle details and the information is displayed correctly (ie: seeing all DLCs, which ones I have already, which ones I'm missing, the $16.56 price and the 15% discount being applied.
Once I go to cart however, the price changes 22.08 and the discount also disappears. I thought it could be because of taxes, but no, taxes are applied later in this process and the fact that the discount is also gone (ie: different price and discount gone) indicates that there are possibly more than 1 problem with this transaction.
Some screenshots to illustrate the issue;
Any assistance with this would be greatly appreciated.
Regards,
Daniel
I have the same bug
Hello Engineer,
Thank you for reaching out to us on the forum, and we're sorry to hear you're experiencing an issue.
Unfortunately this does indeed look like the Steam platform issue.
Please try creating a ticket via this link:
https://help.steampowered.com/en/wizard/HelpWithPurchase
Please let us know if Steam is able to resolve your issue.
Kind regards,
Keen Software House
QA Department
Hello Engineer,
Thank you for reaching out to us on the forum, and we're sorry to hear you're experiencing an issue.
Unfortunately this does indeed look like the Steam platform issue.
Please try creating a ticket via this link:
https://help.steampowered.com/en/wizard/HelpWithPurchase
Please let us know if Steam is able to resolve your issue.
Kind regards,
Keen Software House
QA Department
Hi,
I appreciate your extremely fast and courteous support :)
I have successfully opened a bug with Steam using the provided link. This bug here can be closed.
Many thanks!
Daniel
Hi,
I appreciate your extremely fast and courteous support :)
I have successfully opened a bug with Steam using the provided link. This bug here can be closed.
Many thanks!
Daniel
Hello Dan,
We are glad to know that you have opened a ticket with Steam, and we hope your issue will be resolved on their side. As requested, we will be closing this thread. If you experience any other issues in the future, please feel free to open a new thread/report.
Thank you for your understanding.
Kind Regards
Keen Software House: QA Department
Hello Dan,
We are glad to know that you have opened a ticket with Steam, and we hope your issue will be resolved on their side. As requested, we will be closing this thread. If you experience any other issues in the future, please feel free to open a new thread/report.
Thank you for your understanding.
Kind Regards
Keen Software House: QA Department
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