Steam price for bundle including already bought items is incorrect

Dan Marc shared this bug 33 hours ago
Investigating

Hi,

Sorry in advance as I'm 90% sure I'm contacting the wrong department, but there is literally no way to contact Steam and every options they have redirects me to you. This appears to be a Steam issue.

The issue is that on the Steam page, the price shown is $16.56 including a 15% discount for the entire Space Engineers bundle (as I already have all of the DLCs except the last 3 ones which is what I'm looking to buy).

I can look at the bundle details and the information is displayed correctly (ie: seeing all DLCs, which ones I have already, which ones I'm missing, the $16.56 price and the 15% discount being applied.

Once I go to cart however, the price changes 22.08 and the discount also disappears. I thought it could be because of taxes, but no, taxes are applied later in this process and the fact that the discount is also gone (ie: different price and discount gone) indicates that there are possibly more than 1 problem with this transaction.

Some screenshots to illustrate the issue;


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Any assistance with this would be greatly appreciated.

Regards,

Daniel

Replies (2)

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1

Hello Engineer,

Thank you for reaching out to us on the forum, and we're sorry to hear you're experiencing an issue.

Unfortunately this does indeed look like the Steam platform issue.

Please try creating a ticket via this link:

https://help.steampowered.com/en/wizard/HelpWithPurchase

Please let us know if Steam is able to resolve your issue.


Kind regards,

Keen Software House

QA Department

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1

Hi,

I appreciate your extremely fast and courteous support :)

I have successfully opened a bug with Steam using the provided link. This bug here can be closed.


Many thanks!

Daniel

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