Crashing

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Hello Rybson,

thank you for reaching our forum with this problem. We are sorry that it is happening to you.

Please first of all make sure you try all our general workarounds that help most of the players to solve most of the problems. These are:

• Verify your game files in Steam – right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
• Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
• Delete ShaderCache folder – same access as above
• Back up your whole Space Engineers Roaming folder and delete it
• Restart Steam
• Reinstall VC Redist 2017
• Update graphic drivers
• Reinstall the game
• Make sure your operating system is fully updated

Please let me know if anything from the list above would help you and solve the problem on your end.

If not, can you please provide me more information?

You are writing "my PC started to crash". Does that mean the game (crashing back to Windows), or really the whole PC is crashing?

Please note that the SharpDX.SharpDXException: HRESULT problems are mostly pointing towards the problem with the system/PC itself, rather then the game as such; these can be when the GPU is overheated/overclocked or PCI Port malfunctions or wrongly seated, dust in your PC etc. Please do these steps as well:

Check GPU/system temps/voltages with something like HWMonitor

If temperature issues, check GPU and system fans are clean and running

Switch GPU driver settings to high-performance (i.e. not quality/high quality)

Update to the latest GPU drivers (or try clean installation)

Update your OS

If the GPU/system is over-clocked, revert to stock clock speeds

Check the GPU and connections as they can be simply displaced or loose with time, or try putting the GPU in another slot

If the issue still occurs, try the following workarounds as well:

Try disabling all other displays except one or try to change the multi-monitor setup. When using ‘Extend displays’ the game does not recognize it when you move one of the displays into certain locations

If you can launch the game, try changing the Windows Mode, from the Main Menu > Options > Display > change window mode > click OK and load new world

If you can't launch the game change the window mode by following the below steps:

- open file “%APPDATA%\SpaceEngineers\SpaceEngineers.cfg” with Notepad and find this section (WindowMode in Key):

<item>

<Key xsi:>WindowMode</Key>

<Value xsi:>2</Value>

</item>

And replace 2 with 0, like this:

<item>

<Key xsi:>WindowMode</Key>

<Value xsi:>0</Value>

</item>

Save and exit Notepad and launch the game via Steam. If the issue still occurs, kindly send us the complete crash log file and also a log file from the Windows Event Viewer. You can find full "hot to" here:

https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/

just look for "Problem: When the game does not start and does not produce any log file" part.

Thank you in advance for your reply and for the update about the situation on your side.

Kind Regards,

Keen Software House: QA Department

I did the first 5 steps recomended and I think it fixed my issue, if it starts causing my pc to restart again I will create a new ticket

Hello engineer,

Thank you for your reply with the current state on you side.

We’re glad to hear that the problem has been resolved.

Since there is no further assistance needed from our side, we will close this thread now.

Please do not hesitate to contact us again, should you observe/experience any other problem with the game.

Happy Engineering!

Kind Regards

Keen Software House: QA Department