The game does not start
Won't Fix
The game was bought in steam, just yesterday I launched it, played, and now it just hangs as running and does not start. Yesterday it also took a long time to start, about 3 minutes, but now it does not start at all. What to do?
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Engineer,
thank you for reaching our forum with this problem that you are experiencing. We are sorry that it is happening to you.
Can you please tell me exactly what is happening? Does the game start at all, or is it just hanging "Starting" in Steam or something? Or not even that? What is happening after you press the Play button on Steam; is the game loading, is there splash-screen present, does the music start... ?
Can you please try our general workarounds first? These help most of the players to solve most of the problems:
Please let me know if, after performing these steps, the situation on your end would be any better or fixed completely. If not, can you please provide me a log file from your game?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
If there won't be any logs present in this folder, please send me instead logs from Windows Event Viewer. You can find exact steps "how to" here: https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/ Find the category "Problem: When the game does not start and does not produce any log file."
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello, Engineer,
thank you for reaching our forum with this problem that you are experiencing. We are sorry that it is happening to you.
Can you please tell me exactly what is happening? Does the game start at all, or is it just hanging "Starting" in Steam or something? Or not even that? What is happening after you press the Play button on Steam; is the game loading, is there splash-screen present, does the music start... ?
Can you please try our general workarounds first? These help most of the players to solve most of the problems:
Please let me know if, after performing these steps, the situation on your end would be any better or fixed completely. If not, can you please provide me a log file from your game?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
If there won't be any logs present in this folder, please send me instead logs from Windows Event Viewer. You can find exact steps "how to" here: https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/ Find the category "Problem: When the game does not start and does not produce any log file."
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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