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trouble with dlc

Adrian Cukierski shared this bug 3 months ago
Not a Bug

Hi i bought in December yours last dlc and got some update in game, i got skins in medical bay,but have problem with rest like i dont have access to blocks in build menu.Iahnt use all dlc ,[please help me fix it

1 I have the same bug
Best Answer
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QA KeenSWH 2 ● 3 months ago

Hello, Adrian!

Thank you for confirming.

Since nothing was broken or bugged, we are closing this thread for now. If you happen to observe any other issues feel free to reach out to us.

Kind regards,

Keen Software House QA Department

Replies (2)

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Space Engineers Support ● 3 months ago

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Ondrej Borz ● 3 months ago

Hello, Adrian,

thank you for letting us know about this problem that you are experiencing.

Can you please provide me more information?

What blocks are affected on your side? It there any pattern in that?

Do you have all the DLCs activated on Steam? In your Library right click on SE – Properties – DLC. All should be ticket there.

Are also all DLC badges visible in the game in the Main menu?

Are you playing in Survival or in Creative mode?

Are these "missing" blocks properly unlocked by the Progression tree? You can check in your game in G-screen. Up on the left hand side corner, you can find two tab – Block and Progression. Can you check that these blocks are still not locked because of this?

Can you please elaborate more on meaning of "...i dont have access to blocks..."? They are nowhere to be found in the Block screen? Or in the Progression tab as well?

Can you please share me a screen recording or screenshot from your game? From both (Blocks, Progression) tabs in the G-screen, so I can see what blocks you have available.

Any other information that you can share would help me as well.

Thank you in advance.

Kind Regards

Keen Software House: QA Department

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Adrian Cukierski ● 3 months ago

Hi

When i start a game i got all badges,i buy all dlc from your game .And can't use latest dlc like cab cockpit,new wind turbin etc,I play in survival without progression.I cant find any new blocks or build them in build menu they are grey and it say i need a dlc for that,but i brought it at December last year. and her are screenshots you ask for.If you need something more contact me i want use all dlc i buy from you and this in annoying

Files: Zrzut ekranu 2024-01-29 123120 1.png Zrzut ekranu 2024-01-29 123152 2.png 20240129125740_1.jpg 20240129130409_1.jpg 20240129131220_1.jpg
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Adrian Cukierski ● 3 months ago

Hi do enyboby will help me with that problem im waitng few days and still nothing happen,i brought your dlc and still cant use it all

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Adrian Cukierski ● 3 months ago

Hello is there a way to fix my problem time fly away now i wait a week and i still nobody help me with it

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QA KeenSWH 2 ● 3 months ago

Hello Adrian,

Thank you for sharing the screenshots.

Upon reviewing the list of DLCs you own, we noticed that Decorative Pack #3 is not included there. The blocks such as the Colorable Solar Panel and Twin Blade Wind Turbine, are part of Decorative Pack #3.

Could you kindly confirm whether you own Decorative Pack #3? If not, unfortunately, you won't be able to use the blocks included in that pack.

Kind regards,

Keen Software House QA Department

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Adrian Cukierski ● 3 months ago

oh ok i dont have this one okay thanks for answer i just wanna know .

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QA KeenSWH 2 ● 3 months ago

Hello, Adrian!

Thank you for confirming.

Since nothing was broken or bugged, we are closing this thread for now. If you happen to observe any other issues feel free to reach out to us.

Kind regards,

Keen Software House QA Department

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