Space Engineers will not start - says to update Windows and Video drivers

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Hello, Paul Martin,

thank you for reaching our forum with the problem that you are experiencing.

Can you please provide me more information?

What exactly is the problem on your end? Are you able to launch the game at all and it will crash later (in menu, when playing...), or the game won't even start for you?

Do you run the game through Steam or did you try to launch it directly from the game folder using the exe file (...\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers (application))? If not, please try and let me know if there was any difference.

You are writing that you have tried everything that you have found so far online etc. . Can you please confirm that you did try all of these? Preferably also try all of these once more (even when done before), so we can be certain about it.

• Verify your game files in Steam – right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
• Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
• Delete ShaderCache folder – same access as above
• Back up your whole Space Engineers Roaming folder and delete it
• Restart Steam
• Reinstall VC Redist 2017
• Update graphic drivers
• Reinstall the game
• Make sure your operating system is fully updated

Thank you in advance for going through this list and confirming that you have tried all the options mentioned here.

If you will try all the options and you would still be experiencing this problem, can you please share me a log from the game and also from the Windows Event Viewer?

For the game logs:

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Here you can find all the info needed for navigating in and obtaining the log from Windows Event Viewer app:

https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/

Thank you in advance.

Kind Regards

Keen Software House: QA Department

Thanks - just re-performed all the trouble shooting, validating steps.   

Here are the dump files from after the troubleshooting steps tonight

When starting in Steam, it brings up the splash screen - with 10th anniversary update - it then pops up with this error (see screen snip) about 20 seconds later as it appears to load.  I have tried running it directly from the steam folder and I get the same error,

Hope this all helps ... 

You can close the ticket - I uninstalled and reinstalled the game, this time to a fast ssd and it worked. I believe my other drive was too slow. As I had uninstalled and reinstalled to that same drive 3 times.

Thanks ! I am excited to play

Hello, Paul,

thank you for the update. Those are awesome news indeed!

I am happy that you are now able to launch and play the game properly.

Since there is no more help needed from our side, I will close this thread now.

Please do not hesitate to contact us again should you experience/observe any other issue in the game.

Happy Engineering!

Kind Regards

Keen Software House: QA Department