Problem starting the game
I'm trying to launch the game for the first time, but nothing happens. The game in the task manager.
I found the logs in AppData, the process does not proceed after reading the config.
I tried to fix the bug using the advice on the site, but it was no use.
Computer Information:
Manufacturer: Default string
Model: Default string
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz
CPU Family: 0x6
CPU Model: 0x3f
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 2394 MHz
16 logical processors
8 physical processors
Hyper-threading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce GTX 1660 SUPER
DirectX Driver Name: nvldumd.dll
Driver Version: 31.0.15.4617
DirectX Driver Version: 31.0.15.4617
Driver Date: 11 9 2023
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1660 SUPER
VendorID: 0x10de
DeviceID: 0x21c4
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.08" x 11.42" (23.07" diag), 51.0cm x 29.0cm (58.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 6143 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (2- USB Audio Device)
Memory:
RAM: 32619 Mb
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1907088 MB
Largest Free Hard Disk Block: 614848 MB
OS Install Date: Jan 01 2021
Game Controller: None detected
MAC Address hash: 037e2dbaff16bf363b557f935b9c52ae73c7cf17
Storage:
Disk serial number hash: 120315a0
Number of SSDs: 1
SSD sizes: 500G
Number of HDDs: 2
HDD sizes: 1000G,500G
Number of removable drives: 0
I have the same bug
Update: THE GAME HAS STARTED, HURRAY! However, I waited about 5 minutes on the desktop
Update: THE GAME HAS STARTED, HURRAY! However, I waited about 5 minutes on the desktop
Hello, Isteh,
thank you for reaching our forum with this problem that you were experiencing.
Thank you as well for the update.
Do I understand it correctly, that the game is now running fine for you, you are able to launch it and play it without issues?
I so, I will close this thread, as there is no more help needed from our side.
If you are still experiencing any kind of issue(s), please describe me the current situation on your end and send me new log file.
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello, Isteh,
thank you for reaching our forum with this problem that you were experiencing.
Thank you as well for the update.
Do I understand it correctly, that the game is now running fine for you, you are able to launch it and play it without issues?
I so, I will close this thread, as there is no more help needed from our side.
If you are still experiencing any kind of issue(s), please describe me the current situation on your end and send me new log file.
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Yes, the game works correctly, but it’s a little worrying that it takes so long to start (4-6 minutes)
Yes, the game works correctly, but it’s a little worrying that it takes so long to start (4-6 minutes)
Hello, Isteh,
happy to hear that you are now able to launch and play the game.
Thank you for the log. It looks clean to me.
Did you have a chance to try couple of times from your first comment? Does the game run reliably now for you?
If the game runs fine for you, please confirm, so I can close this thread.
If you are still experiencing any kind of issue(s), please let me know about the current situation on your end and specify if there is still anything that you need our help with.
Thank in in advance.
Kind Regards
Keen Software House: QA Department
Hello, Isteh,
happy to hear that you are now able to launch and play the game.
Thank you for the log. It looks clean to me.
Did you have a chance to try couple of times from your first comment? Does the game run reliably now for you?
If the game runs fine for you, please confirm, so I can close this thread.
If you are still experiencing any kind of issue(s), please let me know about the current situation on your end and specify if there is still anything that you need our help with.
Thank in in advance.
Kind Regards
Keen Software House: QA Department
Hello Isteh,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Isteh,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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