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incorrect wind turbine clearance on pertam
Won't Fix
wind turbine shows poor clearance when placed on top of a scaffold block regardless of clearance on pertam
wind turbine shows poor clearance when placed on top of a scaffold block regardless of clearance on pertam
Hello, Zac!
Thank you for writing to us.
We tried to replicate the issue on our side, and the wind turbine's, wind clearance changed to poor, good, and optimal based on nearby obstructions/height of the turbine on Pertam.
Could you please share further information concerning the issue you have experienced?
Did you experience this issue in the vanilla (with no active MODs) world or modded (with active MODs) world? If the issue occurred on the modded world, please check if the issue persists in the vanilla world as well. Please also consider placing the turbine at some height or a bit away from the nearby obstructions.
If the issue persists, kindly send us a screen recording/video showing the issue and the vanilla world save file, along with the log file from the time the issue occurred.
Kind Regards,
Keen Software House: QA Department
Hello, Zac!
Thank you for writing to us.
We tried to replicate the issue on our side, and the wind turbine's, wind clearance changed to poor, good, and optimal based on nearby obstructions/height of the turbine on Pertam.
Could you please share further information concerning the issue you have experienced?
Did you experience this issue in the vanilla (with no active MODs) world or modded (with active MODs) world? If the issue occurred on the modded world, please check if the issue persists in the vanilla world as well. Please also consider placing the turbine at some height or a bit away from the nearby obstructions.
If the issue persists, kindly send us a screen recording/video showing the issue and the vanilla world save file, along with the log file from the time the issue occurred.
Kind Regards,
Keen Software House: QA Department
Hi I have attached the requested files
Hi I have attached the requested files
Hello, Zac!
Thank you for providing the log and world save file, although the provided video doesn't seem to show the issue as it occurred at your end.
We haven't found any errors or exceptions in your log file, which rules out anything that could have caused this error on your end. When we tried to replicate the issue in the provided save file, the wind turbines were working fine, with 'Good' wind clearance, and producing power as expected (please see the attached video).
Since we can't reproduce the issue on our end, we kindly request you to try the following workarounds first:
Verify your game files on Steam
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
After completing these steps, launch the game and load the affected world save or create a new vanilla world and check if the issue still occurs. If it does, please send us new screen recording/video showing the issue, along with the new world save and log files.
Kind Regards,
Keen Software House: QA Department
Hello, Zac!
Thank you for providing the log and world save file, although the provided video doesn't seem to show the issue as it occurred at your end.
We haven't found any errors or exceptions in your log file, which rules out anything that could have caused this error on your end. When we tried to replicate the issue in the provided save file, the wind turbines were working fine, with 'Good' wind clearance, and producing power as expected (please see the attached video).
Since we can't reproduce the issue on our end, we kindly request you to try the following workarounds first:
Verify your game files on Steam
Delete SpaceEngineers.cfg file
Delete ShaderCache folder
After completing these steps, launch the game and load the affected world save or create a new vanilla world and check if the issue still occurs. If it does, please send us new screen recording/video showing the issue, along with the new world save and log files.
Kind Regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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