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Just bought - crash on startup
Won't Fix
Hello,
I have just bought and installed Space Engineers and I couldn't even get into the game yet. First time it crashed just after the intro, 2nd time it was all black but I could hear something when I clicked on my mouse.
Kind Regards,
Vendetta
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello Vendetta,
I am sorry to hear you cannot launch Space Engineers. Can you please try the following:
Verify your game files in Steam
-Right click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file
-You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
- It means your game configuration will be deleted
Delete ShaderCache folder
-Same access as SpaceEngineers.cfg
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated
If none of the above work then please share your newest crash log file with me.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello Vendetta,
I am sorry to hear you cannot launch Space Engineers. Can you please try the following:
Verify your game files in Steam
-Right click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file
-You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
- It means your game configuration will be deleted
Delete ShaderCache folder
-Same access as SpaceEngineers.cfg
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated
If none of the above work then please share your newest crash log file with me.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
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Hello Vendetta,
since your game is still crashing I reported this issue internally. Please practice patience while our programmers review your logs.
Thank you for understanding.
Kind regards,
Keen Software House: QA Department
Hello Vendetta,
since your game is still crashing I reported this issue internally. Please practice patience while our programmers review your logs.
Thank you for understanding.
Kind regards,
Keen Software House: QA Department
Hello Vendetta,
Thank you for more information. However can you please also share your event viewer logs with me?
- Press Win + R
- Type eventvwr, enter
- Search Windows logs and its subcategories for anything suspicious from the time of the crash, if it mentions SpaceEngineers in the details of the selected event, then you might have found something useful
Here is also a more detailed guide and steps on how to share the log with us.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello Vendetta,
Thank you for more information. However can you please also share your event viewer logs with me?
- Press Win + R
- Type eventvwr, enter
- Search Windows logs and its subcategories for anything suspicious from the time of the crash, if it mentions SpaceEngineers in the details of the selected event, then you might have found something useful
Here is also a more detailed guide and steps on how to share the log with us.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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