i have tried all of these fixes none of them worked.
If you think it's down to the game rather than your PC, you can try our usual steps for a reinstall below. I appreciate you're at least sort of fixed so might not want to do anything now but may be an option if you find the issue arises again :) Fingers crossed all will be ok now!
Verify your game files in Steam
Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file
It means your game configuration will be deleted
You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated
i have tried all of these fixes none of them worked.
If you think it's down to the game rather than your PC, you can try our usual steps for a reinstall below. I appreciate you're at least sort of fixed so might not want to do anything now but may be an option if you find the issue arises again :) Fingers crossed all will be ok now!
Verify your game files in Steam
Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file
It means your game configuration will be deleted
You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
I am sorry you are experiencing this issue. Could you share further information with me?
Can you please share your log with me?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Also please record your screen so that there is the audio from beginning as well. Then go through your settings so I can have a look and please show when it stops working.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, zachary prandini,
I am sorry you are experiencing this issue. Could you share further information with me?
Can you please share your log with me?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Also please record your screen so that there is the audio from beginning as well. Then go through your settings so I can have a look and please show when it stops working.
thank you for the log. Based on the information in it, you are missing the required XAudio2 DLLs (dynamic link libraries). This is causing the game to run without sound.
To resolve this issue and restore sound in the game, you need to ensure that the necessary XAudio2 DLLs are installed on your computer. Here's what you can do:
Update DirectX: XAudio2 is a part of DirectX, so updating DirectX to the latest version might help. You can download and install the latest version of DirectX from the official Microsoft website.
thank you for the log. Based on the information in it, you are missing the required XAudio2 DLLs (dynamic link libraries). This is causing the game to run without sound.
To resolve this issue and restore sound in the game, you need to ensure that the necessary XAudio2 DLLs are installed on your computer. Here's what you can do:
Update DirectX: XAudio2 is a part of DirectX, so updating DirectX to the latest version might help. You can download and install the latest version of DirectX from the official Microsoft website.
I have the same bug
i have tried all of these fixes none of them worked.
If you think it's down to the game rather than your PC, you can try our usual steps for a reinstall below. I appreciate you're at least sort of fixed so might not want to do anything now but may be an option if you find the issue arises again :) Fingers crossed all will be ok now!
i have tried all of these fixes none of them worked.
If you think it's down to the game rather than your PC, you can try our usual steps for a reinstall below. I appreciate you're at least sort of fixed so might not want to do anything now but may be an option if you find the issue arises again :) Fingers crossed all will be ok now!
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, zachary prandini,
I am sorry you are experiencing this issue. Could you share further information with me?
Can you please share your log with me?
Also please record your screen so that there is the audio from beginning as well. Then go through your settings so I can have a look and please show when it stops working.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, zachary prandini,
I am sorry you are experiencing this issue. Could you share further information with me?
Can you please share your log with me?
Also please record your screen so that there is the audio from beginning as well. Then go through your settings so I can have a look and please show when it stops working.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, zachary prandini,
thank you for the log. Based on the information in it, you are missing the required XAudio2 DLLs (dynamic link libraries). This is causing the game to run without sound.
To resolve this issue and restore sound in the game, you need to ensure that the necessary XAudio2 DLLs are installed on your computer. Here's what you can do:
Thank you for letting me know if it worked.
Kind regards,
Keen Software House: QA Department
Hello, zachary prandini,
thank you for the log. Based on the information in it, you are missing the required XAudio2 DLLs (dynamic link libraries). This is causing the game to run without sound.
To resolve this issue and restore sound in the game, you need to ensure that the necessary XAudio2 DLLs are installed on your computer. Here's what you can do:
Thank you for letting me know if it worked.
Kind regards,
Keen Software House: QA Department
it is saying i already have the latest version installed already of DirectX
i have sound again though don't know how
it is saying i already have the latest version installed already of DirectX
i have sound again though don't know how
Hello, zachary prandini,
thank you for updating me on your issue. Can you please confirm that the audio is working without a problem and this thread can be closed as solved?
Thank you for letting me know.
Kind regards,
Keen Software House: QA Department
Hello, zachary prandini,
thank you for updating me on your issue. Can you please confirm that the audio is working without a problem and this thread can be closed as solved?
Thank you for letting me know.
Kind regards,
Keen Software House: QA Department
Hello, zachary prandini,
as there has been no reply to this thread in some time, we will close it. If you're still experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello, zachary prandini,
as there has been no reply to this thread in some time, we will close it. If you're still experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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