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No sound at all except for theme music on launch.
Won't Fix
need help can't fix it tried a few fix none worked.
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i have tried all of these fixes none of them worked.
If you think it's down to the game rather than your PC, you can try our usual steps for a reinstall below. I appreciate you're at least sort of fixed so might not want to do anything now but may be an option if you find the issue arises again :) Fingers crossed all will be ok now!
i have tried all of these fixes none of them worked.
If you think it's down to the game rather than your PC, you can try our usual steps for a reinstall below. I appreciate you're at least sort of fixed so might not want to do anything now but may be an option if you find the issue arises again :) Fingers crossed all will be ok now!
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, zachary prandini,
I am sorry you are experiencing this issue. Could you share further information with me?
Can you please share your log with me?
Also please record your screen so that there is the audio from beginning as well. Then go through your settings so I can have a look and please show when it stops working.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, zachary prandini,
I am sorry you are experiencing this issue. Could you share further information with me?
Can you please share your log with me?
Also please record your screen so that there is the audio from beginning as well. Then go through your settings so I can have a look and please show when it stops working.
Thank you in advance.
Kind regards,
Keen Software House: QA Department
Hello, zachary prandini,
thank you for the log. Based on the information in it, you are missing the required XAudio2 DLLs (dynamic link libraries). This is causing the game to run without sound.
To resolve this issue and restore sound in the game, you need to ensure that the necessary XAudio2 DLLs are installed on your computer. Here's what you can do:
Thank you for letting me know if it worked.
Kind regards,
Keen Software House: QA Department
Hello, zachary prandini,
thank you for the log. Based on the information in it, you are missing the required XAudio2 DLLs (dynamic link libraries). This is causing the game to run without sound.
To resolve this issue and restore sound in the game, you need to ensure that the necessary XAudio2 DLLs are installed on your computer. Here's what you can do:
Thank you for letting me know if it worked.
Kind regards,
Keen Software House: QA Department
it is saying i already have the latest version installed already of DirectX
i have sound again though don't know how
it is saying i already have the latest version installed already of DirectX
i have sound again though don't know how
Hello, zachary prandini,
thank you for updating me on your issue. Can you please confirm that the audio is working without a problem and this thread can be closed as solved?
Thank you for letting me know.
Kind regards,
Keen Software House: QA Department
Hello, zachary prandini,
thank you for updating me on your issue. Can you please confirm that the audio is working without a problem and this thread can be closed as solved?
Thank you for letting me know.
Kind regards,
Keen Software House: QA Department
Hello, zachary prandini,
as there has been no reply to this thread in some time, we will close it. If you're still experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello, zachary prandini,
as there has been no reply to this thread in some time, we will close it. If you're still experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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