Space Engineers Server Not Responding
Hi,
I have a server running windows server 2019 and space engineers dedicated server, it is all setup and run fine, I can connect to it and see it in the server browser fine.
My problem come when I close the RDP to that windows server, after leaving the space engineers server with no one in it for 30mins to an hour that RDP session closes and then make the space engineers server not responding in and server browser. If I think RDP back into the windows server it will pop up again, I have changed all the RDP session setting I can to stop it closing it or making it inactive but it still dose it. Is this something you have ran into and know of a fix as I'm out of ideas of then making a VM on the server to run windows 10 and put it on there as I know that will work but really don't want to install unnecessary software.
Thanks
Scott
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Scott,
thank you for reaching our forum regarding your problem.
Can you please provide me a game and server logs?
Normally, the logs are stored here:
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers(Dedicated).
Not sure if you can use this information to locate the place where the logs are stored for you.
However, having the log would be good starting point for us.
Thank you.
Kind Regards
Keen Software House: QA Department
Hello, Scott,
thank you for reaching our forum regarding your problem.
Can you please provide me a game and server logs?
Normally, the logs are stored here:
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers(Dedicated).
Not sure if you can use this information to locate the place where the logs are stored for you.
However, having the log would be good starting point for us.
Thank you.
Kind Regards
Keen Software House: QA Department
Please find attach the log files, I have put 2 game logs in as they spawn across the server log file.
If you need anything else let me know, be happy to provide it best I can.
Please find attach the log files, I have put 2 game logs in as they spawn across the server log file.
If you need anything else let me know, be happy to provide it best I can.
Hello, Scott,
thank you for the logs.
I can see that you are using quite a big number of mods and scripts on the server.
Can I please ask if you are experiencing the same issue on vanilla (mod free) server as well? Can you try?
Start new server without any mods, scripts etc. and please let me know if you are experiencing the same issue there as well. If yes, can you please share me the log from the vanilla server afterwards?
Kind regards,
Keen Software House: QA Department
Hello, Scott,
thank you for the logs.
I can see that you are using quite a big number of mods and scripts on the server.
Can I please ask if you are experiencing the same issue on vanilla (mod free) server as well? Can you try?
Start new server without any mods, scripts etc. and please let me know if you are experiencing the same issue there as well. If yes, can you please share me the log from the vanilla server afterwards?
Kind regards,
Keen Software House: QA Department
I believe I was having this problem before I put mods/scripts on it, but will give it a go now I am home from work.
Will update you on this in a couple of hours of it being up.
I believe I was having this problem before I put mods/scripts on it, but will give it a go now I am home from work.
Will update you on this in a couple of hours of it being up.
With in 15mins of posting the reply and leving the RDP session the server went "not responding" on steam's game servers list. I have attached the server log of that run
With in 15mins of posting the reply and leving the RDP session the server went "not responding" on steam's game servers list. I have attached the server log of that run
Hello, Scott,
thank you for providing me with more information and a new log file. If I am understanding it right you are having problems with RDP. Unfortunately, if this is the case you will have to contact Windows support as I cannot help you with it and they will know how to turn off the function or how to make it work on your computer.
You are also using an operating system which is not supported by us. Space engineers runs best on Windows 10.
Thank you for understanding.
Kind regards,
Keen Software House: QA Department
Hello, Scott,
thank you for providing me with more information and a new log file. If I am understanding it right you are having problems with RDP. Unfortunately, if this is the case you will have to contact Windows support as I cannot help you with it and they will know how to turn off the function or how to make it work on your computer.
You are also using an operating system which is not supported by us. Space engineers runs best on Windows 10.
Thank you for understanding.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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