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crashing for some unknown reasons
Solved
I've been playing the game a lot lately. Then overnight I didn't launch it anymore and only crashed here is what happened: 1. I launched the game 2. Showed the small splash screen then crashed. I've tried many ways to fix it but nothing works. Does anyone have an idea how to fix this?
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Adil!
Thank you for writing to us. We apologize that you're experiencing this issue.
Could you please provide us with more information about the issue?
Are you using any Plugins in the game? If so, the game may be crashing due to changes in our Plugin Policy. To resolve this, please try the workarounds mentioned on this thread, which have helped other players resolve a similar issue.
If the issue persists, please send us the log file from when the game crashes.
Kind Regards,
Keen Software House: QA Department
Hello, Adil!
Thank you for writing to us. We apologize that you're experiencing this issue.
Could you please provide us with more information about the issue?
Are you using any Plugins in the game? If so, the game may be crashing due to changes in our Plugin Policy. To resolve this, please try the workarounds mentioned on this thread, which have helped other players resolve a similar issue.
If the issue persists, please send us the log file from when the game crashes.
Kind Regards,
Keen Software House: QA Department
Dear Keen Software House: QA Department,
After searching in the threads and on your mail. I have indeed found the solution. Indeed I was using a plugin and that's what was causing the crashes. By removing this plugin my game is working normally again. I would like to thank you for your quick help and quick response.
Thank you very much,
Adil M.
Dear Keen Software House: QA Department,
After searching in the threads and on your mail. I have indeed found the solution. Indeed I was using a plugin and that's what was causing the crashes. By removing this plugin my game is working normally again. I would like to thank you for your quick help and quick response.
Thank you very much,
Adil M.
Hello, Adil,
thank you for coming back to us.
Happy to hear that the solution worked for you and the game is working fine for you again.
As there is no further assistance needed from our side, I will close this thread now as solved,
Please do not hesitate to contact us again if you would observe/experience any other issue.
Kind Regards
Keen Software House: QA Department
Hello, Adil,
thank you for coming back to us.
Happy to hear that the solution worked for you and the game is working fine for you again.
As there is no further assistance needed from our side, I will close this thread now as solved,
Please do not hesitate to contact us again if you would observe/experience any other issue.
Kind Regards
Keen Software House: QA Department
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