thank you for letting us know about the issue that you are experiencing.
After closer investigation of your log, I can see that the game us trying to use the "Microsoft Basic Render Driver". That most of the time indicates wrong/missing installation of video card drivers.
Also you have active plugins and mods. Can you please try to disable these, at least for now, for sake of debugging/fixing this problem, as we are not supporting plugins or mods, only the main vanilla game.
Please try these workarounds/fixes on your side:
Verify your game files in Steam – right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder – same access as above
Update graphic drivers
Please let me know if anything from above works for you and dix the issue on your side.
If not, please send me new log file without the plugins loaded in and without any mods active on your side.
Thanks.
Kind Regards
Keen Software House: QA Department
Hello, Graziano,
thank you for letting us know about the issue that you are experiencing.
After closer investigation of your log, I can see that the game us trying to use the "Microsoft Basic Render Driver". That most of the time indicates wrong/missing installation of video card drivers.
Also you have active plugins and mods. Can you please try to disable these, at least for now, for sake of debugging/fixing this problem, as we are not supporting plugins or mods, only the main vanilla game.
Please try these workarounds/fixes on your side:
Verify your game files in Steam – right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder – same access as above
Update graphic drivers
Please let me know if anything from above works for you and dix the issue on your side.
If not, please send me new log file without the plugins loaded in and without any mods active on your side.
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Graziano,
thank you for letting us know about the issue that you are experiencing.
After closer investigation of your log, I can see that the game us trying to use the "Microsoft Basic Render Driver". That most of the time indicates wrong/missing installation of video card drivers.
Also you have active plugins and mods. Can you please try to disable these, at least for now, for sake of debugging/fixing this problem, as we are not supporting plugins or mods, only the main vanilla game.
Please try these workarounds/fixes on your side:
Please let me know if anything from above works for you and dix the issue on your side.
If not, please send me new log file without the plugins loaded in and without any mods active on your side.
Thanks.
Kind Regards
Keen Software House: QA Department
Hello, Graziano,
thank you for letting us know about the issue that you are experiencing.
After closer investigation of your log, I can see that the game us trying to use the "Microsoft Basic Render Driver". That most of the time indicates wrong/missing installation of video card drivers.
Also you have active plugins and mods. Can you please try to disable these, at least for now, for sake of debugging/fixing this problem, as we are not supporting plugins or mods, only the main vanilla game.
Please try these workarounds/fixes on your side:
Please let me know if anything from above works for you and dix the issue on your side.
If not, please send me new log file without the plugins loaded in and without any mods active on your side.
Thanks.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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