Game Will Not Launch on my COmputer
It launches to the main menu for 5 seconds, then freezes, then crashes and does nothing. I get to a screen and click a button (first one is a screen welcoming you to the game), and game crashes. Launch again, that screen is gone, now there is a EULA. Click the EULA, game crashes. Launch game again, crashes immediately. Launch again, click screen to skip intro animation as I'm frustrated since I've been here now almost an hour and cannot figure why the game isn't launching. Game crashes. Finally get it to the main menu...and it crashes. It just crashes. No matter what I do, no matter what fix I do, the game crashes and there is nothing in my log files. Idk what is going on, I just bought this game, have no mods and no idea what is going on
I have :
Checked for graphics card updates
Updated C++
Updated .NET
Updated Direct X
Deleted the config
Deleted the cached shaders
Unplugged second monitor
Ran windowed by modifying config file
Verified integrity of game files
Set the launch option to disable the main menu graphics thing and the intro sequence
Restarted my PC at least 3 times
Ran malware bytes and had no virus
Turned of UAC, disabled all anti virus
Ran the program as admin
Ran Steam as admin
Ran both as admin
Done a clean install
I've gotten it to launch, but 5 seconds on the main menu and it just freezes and it doesn't hard crash, it just freezes and you have to kill it in task manager. I waited an hour A WHOLE HOUR and it did nothing at all. This is garbage, I paid for this game and all the DLC and I cannot play it.
I've posted the issue on steam and was instructed to post it here so the SE devs could see about a fix or something idk.
Here are my steam stats. NOTE I ONLY HAVE 1 GPU AND STEAM SAYS I HAVE 2 BUT I ONLY HAVE 1 GPU I DO NOT HAVE 2 GPUS
Computer Information:
Manufacturer: To be filled by O.E.M.
Model: To be filled by O.E.M.
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX-8370 Eight-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 4335 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Unsupported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce RTX 3060
DirectX Driver Name: nvldumd.dll
Driver Version: 31.0.15.1694
DirectX Driver Version: 31.0.15.1694
Driver Date: 7 21 2022
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 3060
VendorID: 0x10de
DeviceID: 0x2504
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3840 x 1080
Primary Display Size: 20.43" x 11.54" (23.43" diag)
51.9cm x 29.3cm (59.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 12287 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Headphones (SteelSeries Arctis
Memory:
RAM: 32664 MB
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2860496 MB
Largest Free Hard Disk Block: 615974 MB
OS Install Date: Jul 04 2022
Game Controller: None detected
MAC Address hash: 0d52defa56950703a6ff95846e48d99ebd5ee818
Storage:
Disk serial number hash: 0
Number of SSDs: 0
Number of HDDs: 2
HDD sizes: 2000G1000G
I have attached the logs as well
I'm also not reinstalling windows.
I'm also not reinstalling windows.
Also I was able to get the settings to pull up and it shows this : 1920x1080 16:9 is not supported and the resolution it supports is 16:9**
I CANNOT GET A SCREENSHOT as it crashes before i can get the screenshot.
Also I was able to get the settings to pull up and it shows this : 1920x1080 16:9 is not supported and the resolution it supports is 16:9**
I CANNOT GET A SCREENSHOT as it crashes before i can get the screenshot.
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Vladimir4757,
thanks for letting us know.
Seeing from your log, you are missing the game config (that is created upon first launch of the game). Are you able to get the *.cfg file from any other player (e.g. friend or such)? If yes, please do so and move this config file to your appdata/Roaming/SE.
As simple solution as that (along with the proper PC restart) worked for some players.
If it won't work for you or you are unable to get the file from any other player, please try the following:
Let me know, please, if anything from above works.
Kind Regards
Keen Software House: QA Department
Hello, Vladimir4757,
thanks for letting us know.
Seeing from your log, you are missing the game config (that is created upon first launch of the game). Are you able to get the *.cfg file from any other player (e.g. friend or such)? If yes, please do so and move this config file to your appdata/Roaming/SE.
As simple solution as that (along with the proper PC restart) worked for some players.
If it won't work for you or you are unable to get the file from any other player, please try the following:
Let me know, please, if anything from above works.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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