dx11 not recognized
SE keeps giving me this log file and saying my gpu is not directx11 compatible but i have played SE and other dx11 games before.
i have tried uninstalling, deleting data files, clean driver install, updating driver, moving SE from D to C drive, the entire community workaround section, and help from a dev that then referred me here.
error through event viewer Log Name: Application
Source: Application Hang
Date: 9/10/2022 7:02:20 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-9U2PULK
Description:
The program SpaceEngineers.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2f70
Start Time: 01d8c569494f6222
Termination Time: 2
Application Path: D:\steam librayr temp\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe
Report Id: 323926c0-9417-46c7-a54c-d910179baebe
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
Event Xml:
<Event >
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-09-10T23:02:20.9262748Z" />
<EventRecordID>17495</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-9U2PULK</Computer>
<Security />
</System>
<EventData>
<Data>SpaceEngineers.exe</Data>
<Data>1.0.0.0</Data>
<Data>2f70</Data>
<Data>01d8c569494f6222</Data>
<Data>2</Data>
<Data>D:\steam librayr temp\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe</Data>
<Data>323926c0-9417-46c7-a54c-d910179baebe</Data>
<Data>
</Data>
<Data>
</Data>
<Data>Unknown</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
There was no other related info in the viewer
Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 5 3600 6-Core Processor
CPU Family: 0x17
CPU Model: 0x71
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3593 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0
Video Card:
Driver: NVIDIA GeForce RTX 2070
DirectX Driver Name: nvldumd.dll
Driver Version: 31.0.15.1694
DirectX Driver Version: 31.0.15.1694
Driver Date: 7 21 2022
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce RTX 2070
VendorID: 0x10de
DeviceID: 0x1f02
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 33.46" x 19.69" (38.82" diag)
85.0cm x 50.0cm (98.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Speakers (HyperX Cloud Alpha S
Memory:
RAM: 16313 MB
VR Hardware:
VR Headset: None detected
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 5245472 MB
Largest Free Hard Disk Block: 2243288 MB
OS Install Date: Feb 25 2022
Game Controller: None detected
MAC Address hash: b70b1e382244409859a5c8d8dc6f9c6c75fae675
Storage:
Disk serial number hash: daab69da
Number of SSDs: 1
SSD sizes: 500G
Number of HDDs: 1
HDD sizes: 5000G
.
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, jax,
thanks for letting us know.
While you wrote you tried some of these woraround/fixes can you try in once more, please?
If nothing from above works for you, can you please send me new log file?
Thanks.
Kind Regards
Keen Software House: QA Department
Hello, jax,
thanks for letting us know.
While you wrote you tried some of these woraround/fixes can you try in once more, please?
If nothing from above works for you, can you please send me new log file?
Thanks.
Kind Regards
Keen Software House: QA Department
1st warning leading up to crash
The Open procedure for service "ESENT" in DLL "C:\WINDOWS\system32\esentprf.dll" failed with error code Access is denied.. Performance data for this service will not be available.
2nd
The Open procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed with error code Access is denied.. Performance data for this service will not be available
3rd
The Open procedure for service "MSDTC" in DLL "C:\WINDOWS\system32\msdtcuiu.DLL" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.
1st error
Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.
4th warning
Unable to open the job object \BaseNamedObjects\WmiProviderSubSystemHostJob for query access. The calling process may not have permission to open this job. The first four bytes (DWORD) of the Data section contains the status code
5th
The Open procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed with error code The device is not ready.. Performance data for this service will not be available.
final error
The program SpaceEngineers.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 8b0
Start Time: 01d8c7947d0258b7
Termination Time: 2
Application Path: D:\steam librayr temp\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe
Report Id: 79540b92-3420-4e2f-b1e8-0a689c536d89
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
above is the events through event viewer starting at booting SE to closing
I also spent the better part of 3 hours doing your suggestions and unfortunately no success.
i have attached both the log and graphics settings.
1st warning leading up to crash
The Open procedure for service "ESENT" in DLL "C:\WINDOWS\system32\esentprf.dll" failed with error code Access is denied.. Performance data for this service will not be available.
2nd
The Open procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed with error code Access is denied.. Performance data for this service will not be available
3rd
The Open procedure for service "MSDTC" in DLL "C:\WINDOWS\system32\msdtcuiu.DLL" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.
1st error
Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.
4th warning
Unable to open the job object \BaseNamedObjects\WmiProviderSubSystemHostJob for query access. The calling process may not have permission to open this job. The first four bytes (DWORD) of the Data section contains the status code
5th
The Open procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed with error code The device is not ready.. Performance data for this service will not be available.
final error
The program SpaceEngineers.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 8b0
Start Time: 01d8c7947d0258b7
Termination Time: 2
Application Path: D:\steam librayr temp\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe
Report Id: 79540b92-3420-4e2f-b1e8-0a689c536d89
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
above is the events through event viewer starting at booting SE to closing
I also spent the better part of 3 hours doing your suggestions and unfortunately no success.
i have attached both the log and graphics settings.
Hello,
sorry to hear that none of this didn't help.
I found only two players with the same problem as you are experiencing. Both managed to fixed it. Can you try their steps?
https://steamcommunity.com/app/244850/discussions/6/1621724915799466458/ - this seems rather strange solution, but it obviously worked. So if you have option to plug in another monitor, I would try that.
https://steamcommunity.com/app/244850/discussions/0/2913220877913474685/ - this one seems more reasonable. It seems that you need to change your screen resolutin to 720 when starting the game and then back to 1080p. It might work for you as well.
Please try these solutions.
Kind Regards
Keen Software House: QA Department
Hello,
sorry to hear that none of this didn't help.
I found only two players with the same problem as you are experiencing. Both managed to fixed it. Can you try their steps?
https://steamcommunity.com/app/244850/discussions/6/1621724915799466458/ - this seems rather strange solution, but it obviously worked. So if you have option to plug in another monitor, I would try that.
https://steamcommunity.com/app/244850/discussions/0/2913220877913474685/ - this one seems more reasonable. It seems that you need to change your screen resolutin to 720 when starting the game and then back to 1080p. It might work for you as well.
Please try these solutions.
Kind Regards
Keen Software House: QA Department
Good news, it is working due to both the hard work from you, and others at Keen software. thank you.
i am not sure why but what fixed it was unplugging the monitor twice and replugging it back in.
Good news, it is working due to both the hard work from you, and others at Keen software. thank you.
i am not sure why but what fixed it was unplugging the monitor twice and replugging it back in.
Helo, jax,
that's great news! Happy to hear that it is working for you and you are able to play the game again.
Thanks also for letting me know about what have worked for you. That way I can add it to the advices to players should anyone else have this issue as well in the future.
As there is no furhter assistance needed from our side, I will close this thread.
Happy Engineering!
Kind Regards
Keen Software House: QA Department
Helo, jax,
that's great news! Happy to hear that it is working for you and you are able to play the game again.
Thanks also for letting me know about what have worked for you. That way I can add it to the advices to players should anyone else have this issue as well in the future.
As there is no furhter assistance needed from our side, I will close this thread.
Happy Engineering!
Kind Regards
Keen Software House: QA Department
Replies have been locked on this page!