problem

GeoBurnIII@gmail.com shared this bug 6 months ago
Won't Fix

i have problem, i put a ticket in cause i had a ship with small ships in it just disappear right out of my game on me. i havent had a chance to reply to any email sine i started a new job. i have been training and you guys go and just close the ticket on me WTF!!!!!!!!!!!!

Replies (2)

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Hello, Engineer!

The message was not closed due to time, it was closed because you were directed to bug support.

As stated in the message:

If the issue is with an official server, QA does not have the ability to recover ships/grids.

Official Keen Software House servers are hosted by Keen and maintained by community members.

These volunteers provide day-to-day support to our community on official servers.

Discord is used as a tool to help easily resolve official server issues in real-time.

If you have encountered an issue on an official Space Engineers server, please take the following steps:

~Please contact a server Administrator on your server.

~Join our official Discord server https://discord.gg/keenswh

~Contact a server Administrator in the #Help-for-official-servers Discord channel

Please confirm if this is on an Offical server.

Kind Regards

Laura, QA Department

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Hello, Engineer!

Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.

If you or any other player will experience this issue again, please make a new thread and provide all needed info there.

Thank you for understanding.

Kind Regards

Keen Software House: QA Department

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