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Space Engineers PC Support Topic Bug

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i have a problem connecting to multiplayer it freeze the game

Simon Rail Nadeau shared this bug ago

Won't Fix

I have the same bug

Replies (6)

Space Engineers Support ●

Hello,

Thank you for contacting Keen Software House.

Unfortunately, we were unable to determine how best to help you.

Could you please provide a short summary of the issue your are experiencing?

Thank you.

Kind Regards

Keen Software House

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Simon Rail Nadeau ●

It happen when i click join game. After a few second of loading server the game just freeze. And have to close via steam

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Space Engineers Support ●

Hello!

Thank you for writing back to us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Ondrej Borz ●

Hello, Simon,

thank you for reaching our forum with your problem.

Can you please provide me more information?

What exactly is wrong and where?

Is this happening only with multiplayer servers or in other game modes as well (single player, Lobby)?

What servers are you trying to connect to? Is it any of the Keen officials (which one) or some other?

Did you also try to e.g. run your own dedicated server (there is app for that in Steam), and try to join there? Is that working?

Any other piece of information that you are able to share might help as well.

Can you please share me a log file from some game session where you try to join and are experiencing this issue?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Thank you in advance.

Kind Regards

Keen Software House: QA Department

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Simon Rail Nadeau ●

when i play solo its fine. it freeze only when i wanna go join game after 3sec that the page open it stop loading and freeze the screen.

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Ondrej Borz ●

Hello, Simon,

thank you for writing back to us.

However, I can not see the log file that I asked in the previous comment.

Can you please share it with me?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Kind Regards

Keen Software House: QA Department

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Simon Rail Nadeau ●

i look as you said but there so many appdata and roaming state file i dont know witch to send

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Ondrej Borz ●

Hello, Simon,

thank you for writing back.

Well, you need to navigate yourself into the folder as mentioned above (\Roaming\SpaceEngineers) and then pick the most recent log that you experienced the issue in that given gam session.

Please note that the numbers after SpaceEngineers_(numbers) mean the date (year, month, day) and the time of the game session.

Can you please send me the most recent log where you experienced this issue?

Kind Regards

Keen Software House: QA Department

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Simon Rail Nadeau ●

nothing show on my pc as (app data\Roaming\SpaceEngineers) when i search for it. and im really sorry for my noobnest with pc, i really appreciate the time you take to solve this. thanks

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Keen SWH QA Agent 1 ●

Hello, Simon,

can you please have a look again? If you can launch the game then there must be log files. They are the text documents with many lines of text in them.

Thank you in advance.

Kind Regards

Keen Software House: QA Department

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Keen SWH QA Agent 2 ●

Hello engineer,

As there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.

Kind regards,

Keen Software House: QA Department

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