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Graphics Driver crash
Won't Fix
This bug has been a problem for at least several months. I start playing on a world, the game freezes and then "Graphics driver has crashed, please update to remove overclocking" appears. My computer is up to date, I tried all of the recommended troubleshooting methods to remove it, nothing. I heard this is a common bug with the game, however. Help?
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Hello Cosmonaut21!
Sorry to hear you're experiencing this issue. Could you please supply a logfile from when this happens?
Could you please also check your temperatures from when this happens? There was a mention of this on Steam here: https://steamcommunity.com/app/244850/discussions/0/1629665087667088840/ and some users were indeed experiencing overheating.
Kind Regards
Laura, QA Department
Hello Cosmonaut21!
Sorry to hear you're experiencing this issue. Could you please supply a logfile from when this happens?
Could you please also check your temperatures from when this happens? There was a mention of this on Steam here: https://steamcommunity.com/app/244850/discussions/0/1629665087667088840/ and some users were indeed experiencing overheating.
Kind Regards
Laura, QA Department
From: support@keenswh.com <support@keenswh.com>
Sent: Monday, November 29, 2021 4:28 AM
To: Cosmonaut21 <aubreyjudice@gmail.com>
Subject: New Comment in "Graphics Driver crash"
From: support@keenswh.com <support@keenswh.com>
Sent: Monday, November 29, 2021 4:28 AM
To: Cosmonaut21 <aubreyjudice@gmail.com>
Subject: New Comment in "Graphics Driver crash"
Hello Cosmonaut21!
Thank you for your log. Unfortunately, I notice you are running Windows 11. As per our Steam page, we provide support for Windows 10. I don't know if it is at all possible to install Windows 10 to try this? I will mark this as 'won't fix' and we sadly do not provide support for Windows 11. I apologise that this was not better news for you.
Kind Regards
Laura, QA Department
Hello Cosmonaut21!
Thank you for your log. Unfortunately, I notice you are running Windows 11. As per our Steam page, we provide support for Windows 10. I don't know if it is at all possible to install Windows 10 to try this? I will mark this as 'won't fix' and we sadly do not provide support for Windows 11. I apologise that this was not better news for you.
Kind Regards
Laura, QA Department
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