Graphics Card Issue?
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Hello, I wanted to play SE today but my save loads, white screens, crashes and says my graphics card is overheating or the drivers aren't up to date. This can't be the case for either of them since my GPU was at 48 degrees C and my drivers are up to date; I updated them yesterday. If there is anything you can do to help I would greatly appreciate it. I think I have attached the correct log file.
Files:
SpaceEngineers_...
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Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello Engineer,
Thank you for the log and the detailed description.
The log shows a graphics device reset (DXGI_ERROR_DEVICE_REMOVED), which means the graphics driver stopped responding and was reset by Windows. This can happen even if GPU temperatures are normal and drivers are up to date - the in-game warning is more general and doesn’t always point to the exact cause.
We already have an internal ticket tracking this issue. Some players reported improvements after lowering or disabling Grass Density in the graphics settings, so you may want to try that first. More details can be found here:
https://support.keenswh.com/spaceengineers/pc/topic/45363
The log also reports an “Out of storage” warning for the local Space Engineers folder. Your saves currently take up over 2 GB, so please make sure your C: drive has enough free space. You can also try cleaning up unused content, such as old save files, blueprints, or clearing cache folders (for example the ShaderCache), especially if they are no longer actively used.
If the issue continues, we may also ask for relevant entries from the Windows Event Viewer, as they can sometimes provide additional details about driver resets or system-level errors.
Please let us know if the issue also happens in other games or in a new world, and we’ll take it from there.
Thank you in advance.
Kind regards,
Keen Software House
Hello Engineer,
Thank you for the log and the detailed description.
The log shows a graphics device reset (DXGI_ERROR_DEVICE_REMOVED), which means the graphics driver stopped responding and was reset by Windows. This can happen even if GPU temperatures are normal and drivers are up to date - the in-game warning is more general and doesn’t always point to the exact cause.
We already have an internal ticket tracking this issue. Some players reported improvements after lowering or disabling Grass Density in the graphics settings, so you may want to try that first. More details can be found here:
https://support.keenswh.com/spaceengineers/pc/topic/45363
The log also reports an “Out of storage” warning for the local Space Engineers folder. Your saves currently take up over 2 GB, so please make sure your C: drive has enough free space. You can also try cleaning up unused content, such as old save files, blueprints, or clearing cache folders (for example the ShaderCache), especially if they are no longer actively used.
If the issue continues, we may also ask for relevant entries from the Windows Event Viewer, as they can sometimes provide additional details about driver resets or system-level errors.
Please let us know if the issue also happens in other games or in a new world, and we’ll take it from there.
Thank you in advance.
Kind regards,
Keen Software House
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