Support tickets

Kirstan Jones shared this bug 2 years ago
Submitted

I made a support ticket last night, and today can't find it, am struggling to get support for my issue and am starting to get frustrated with like 3 days and STILL unable to contact anyone about it

At this rate I'll end up getting a refund PURELY because I was unable to get support

Replies (4)

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Greetings,


This ticket appears correctly in our system (as does your other).


Both tickets have been issued replies.


Did you have a third ticket we are not aware of?

  • If so, could you please provide a link?


You can also reach support via Support@Keenswh.com


Thank you.

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I see the reply in my email, but I can't see it here

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I found the ticket eventually, was expecting it to be on the main screen, not hidden in a dropdown.


On a side note; I found this too, but can't see any replies including my own

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Hello Kirstan,


Thank you for your feedback.


Unfortunately we are unable to reproduce your display issue with the support portal.


Could you please open a new ticket at Support@Keenswh.com so that we can do follow-up?


We would like to determine what display issue you are experiencing.


Thank you.

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