Feedback on the feedback

Wilhelm shared this feedback 20 days ago
Not Enough Votes

I'm more confused than ever as to how this feedback system works. I've seen feedback that gets close to a hundred votes that never seems to get 'under consideration' and just vanished forever into the archives. Do archived topics ever get looked at, or is that archive essentially the forum garbage can? Likewise, I've seen topics get under twenty votes and immediately fall into 'under consideration'.

What does under consideration actually mean? What does planned actually mean?

This feedback: https://support.keenswh.com/spaceengineers2/pc/topic/53644-general-feedback-on-the-voting-system-and-archiving-of-feedback was marked as planned, now it's archived. Is it still planned? Nothing on the site had changed behavior-wise. Will it?

We still feel like we have to re-bump our feedback to keep people able to look at it, sometimes by harping on a topic more than we'd normally do. Things that aren't on the first page just don't get noticed by the majority of people here. I'm curious the % of votes on a topic, vs. the number of active users, since voting goes way up immediately after releases (and also the number of repeat/duplicate bugs/feedback since people don't bother to use the limited search functionality to find topics) but then in between releases, only the die-hard forum users linger here meaning things die on the vine and fall into the archive until the next wave of users drop into the forum after the next major release.

I dunno what good any of this is doing honestly.

Replies (3)

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Likewise, Bartosz, are you the primary gatekeeper that decides when something is under consideration (show it to the devs), or when it gets archived?

What criteria do you use? Can we bribe you with pizza and/or beer?

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I think the main issue is that this is sort of a black box. We submit things and have no idea if anyone is looking at them, even when we do see things like 'under consideration', what does that mean? Bartosz, you've been great on the bug follow up, this is more on the feedback side.

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I think it would be really useful for Aaron,Bartisz and crew to provide some context and criteria for us in a post of sorts, the methods used here seem very opaque.

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2

Good question.

I think the feedback section is mostly Aaron's responsibility, but I haven't seen him active here in a while.

That might be why so many suggestions are still set to "Not Enough Votes," even when they have over 50.

I could imagine there is an automated system that moves things to the archive under some conditions.

Overall, you're right. It's a black box with no transparency and no response from the devs themselves.

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Aaron responded to my original feedback I linked above, but I haven't seen any return feedback from keen since that (on the feedbacks). Things are moving to under consideration, it seems like it's at random. Just, I dunno, I feel like I need to keep refreshing threads to keep them from vanishing, but at the same time I'm sure people will get tired of the same threads popping back up weekly.

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What I'd suggest is that you folks add an option to subscribe/follow specific threads. Then the home/landing page would have a summary of which threads have been updated.

Stop archiving stuff please, It shouldn't really matter if someone put feedback in a year ago if it's still relevant to the features in the current game. If people could subscribe to threads, then it wouldn't matter if they're many pages back since they'd have a way to view subscribed items.

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