crash on startup

Razorsharpblade shared this bug 20 days ago
Solved

Im on laptop granted but i was able to play today

crash happens almost immediately after launching and getting to the main menu

laptop specs


Processor13th Gen Intel(R) Core(TM) i5-13500H (2.60 GHz)

Installed RAM16.0 GB (15.7 GB usable)

Graphics cardNVIDIA GeForce RTX 3050 6GB Laptop GPU (6 GB)

Intel(R) Iris(R) Xe Graphics (128 MB)

Storage384 GB of 477 GB used

Device ID52126963-C3EF-438D-B49B-C5026C4A6CF1

Product ID00342-22528-00840-AAOEM

System type64-bit operating system, x64-based processor

Pen and touchNo pen or touch input is available for this display

Replies (1)

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2

Hello Razorsharpblade,


Could you please provide the rest of your Game logs? They will look like this:c27c0b21e8ec3079f4ea23a04fdcf372


Kind Regards,

Bartosz

Keen Software House

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1

i couldnt find the one labelled mission.log but i found render and stats and two generic logs

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2

Hello Razorsharpblade,


Thank you for providing logs. I can see that your GPU drivers are outdated. Please try updating your GPU Drivers and let me know if this helps.


Kind Regards,

Bartosz

Keen Software House

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1

i cannot believe it was that simple lol thank you.


it did crash once when i first opened it but i believe its because i tabbed out after clicking the setting button as soon as it opened

but it seems to be working now thank you

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1

its now crashing on start up again

i updated drivers, just update my laptop aswell

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1

so i uninstalled some overwolf app that came with the laptop ig and it fixed it not sure how

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1

Hello Razorsharpblade,


If the overwolf app was inserting an overlay to the Game, it is possible that it was causing a crash.

However, I am glad to hear that the issue solved.

I will close this thread as such.

Happy Engineering!


Kind Regards,

Bartosz

Keen Software House

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