Could you please provide new Game logs after the Game files were verified? Additionally, does the Game crash on starting any world? Have you tried starting the Empty World?
Kind Regards,
Bartosz
Keen Software House
Hello Nikoli Volante,
Could you please provide new Game logs after the Game files were verified? Additionally, does the Game crash on starting any world? Have you tried starting the Empty World?
this crash is from attempting to create an "empty world" preset
i have also made sure im not using my integrated graphics, i am actually using my GPU, which remains not overclocked
the crash occurs during world creation, in the loading screen. same as every other time, with slight variations in how long it lets me load before crashing regardless of world preset.
files reverified, just in case
this crash is from attempting to create an "empty world" preset
i have also made sure im not using my integrated graphics, i am actually using my GPU, which remains not overclocked
the crash occurs during world creation, in the loading screen. same as every other time, with slight variations in how long it lets me load before crashing regardless of world preset.
game is uninstalled, and i am on the inched edge of requesting a refund. i have tried way to damn hard to like or support a game i cant even play, much less one i cant get help for because nobody can bother respond in less than a week.
game is uninstalled, and i am on the inched edge of requesting a refund. i have tried way to damn hard to like or support a game i cant even play, much less one i cant get help for because nobody can bother respond in less than a week.
I have the same bug
update: as of "Smoother, Stable and Faster" update launched yesterday, still does not work.
i am also now on 1 full month of slogging through Keens support, and have received 4 responses total:
"disable overclock" (never overclocked in the first place)
"play on low" (doesnt work)
"play with sunshadows off" (its off in low, doesnt work)
"play with RTX off" (its off in low, doesnt work)
ultimately, i was told to turn off a feature i never turned on, and play on low settings 3 times.
if you are going to highlight an update that improves stability and optimization, please actually do that.
update: as of "Smoother, Stable and Faster" update launched yesterday, still does not work.
i am also now on 1 full month of slogging through Keens support, and have received 4 responses total:
"disable overclock" (never overclocked in the first place)
"play on low" (doesnt work)
"play with sunshadows off" (its off in low, doesnt work)
"play with RTX off" (its off in low, doesnt work)
ultimately, i was told to turn off a feature i never turned on, and play on low settings 3 times.
if you are going to highlight an update that improves stability and optimization, please actually do that.
Hello Nikoli Volante,
From the logs I can see that crash occurs due to your GPU crashing. Have you tried verifying Game files through Steam?
I can also see that you are using Intel Arc GPU, is it overclocked by any chance?
Kind Regards,
Bartosz
Keen Software House
Hello Nikoli Volante,
From the logs I can see that crash occurs due to your GPU crashing. Have you tried verifying Game files through Steam?
I can also see that you are using Intel Arc GPU, is it overclocked by any chance?
Kind Regards,
Bartosz
Keen Software House
would a comment instead of a reply help? i still got nothing.
would a comment instead of a reply help? i still got nothing.
Hello Nikoli Volante,
Could you please provide new Game logs after the Game files were verified? Additionally, does the Game crash on starting any world? Have you tried starting the Empty World?
Kind Regards,
Bartosz
Keen Software House
Hello Nikoli Volante,
Could you please provide new Game logs after the Game files were verified? Additionally, does the Game crash on starting any world? Have you tried starting the Empty World?
Kind Regards,
Bartosz
Keen Software House
files reverified, just in case
this crash is from attempting to create an "empty world" preset
i have also made sure im not using my integrated graphics, i am actually using my GPU, which remains not overclocked
the crash occurs during world creation, in the loading screen. same as every other time, with slight variations in how long it lets me load before crashing regardless of world preset.
files reverified, just in case
this crash is from attempting to create an "empty world" preset
i have also made sure im not using my integrated graphics, i am actually using my GPU, which remains not overclocked
the crash occurs during world creation, in the loading screen. same as every other time, with slight variations in how long it lets me load before crashing regardless of world preset.
game is uninstalled, and i am on the inched edge of requesting a refund. i have tried way to damn hard to like or support a game i cant even play, much less one i cant get help for because nobody can bother respond in less than a week.
game is uninstalled, and i am on the inched edge of requesting a refund. i have tried way to damn hard to like or support a game i cant even play, much less one i cant get help for because nobody can bother respond in less than a week.
Hello Nikoli Volante,
There might be a temporary solution:
Please try to change the Sun Shadow Quality Graphical Setting to Low and then start the Game again.
Let me know if this helps.
Kind Regards,
Bartosz
Keen Software House
Hello Nikoli Volante,
There might be a temporary solution:
Please try to change the Sun Shadow Quality Graphical Setting to Low and then start the Game again.
Let me know if this helps.
Kind Regards,
Bartosz
Keen Software House
only works in empty world, and only on all low settings.
my pc is no potato, any idea why it wont run properly?
only works in empty world, and only on all low settings.
my pc is no potato, any idea why it wont run properly?
Hello Nikoli Volante,
I see, please update your GPU driver to the latest version: https://www.intel.com/content/www/us/en/products/sku/241676/intel-arc-b570-graphics/downloads.html
Afterwards, disable Ray Tracing in Game and try to load any World.
Let me know if this helps.
Kind Regards,
Bartosz
Keen Software House
Hello Nikoli Volante,
I see, please update your GPU driver to the latest version: https://www.intel.com/content/www/us/en/products/sku/241676/intel-arc-b570-graphics/downloads.html
Afterwards, disable Ray Tracing in Game and try to load any World.
Let me know if this helps.
Kind Regards,
Bartosz
Keen Software House
no change, empty world loads but survival crashes at the same point in loading
no change, empty world loads but survival crashes at the same point in loading
twenty days in, and ive been told to try playing the game in "low settings" three times and to unoverclock my unoverclocked gpu.
twenty days, four responses total, none of them actually helpful or something i hadnt already documented trying.
to anyone else who happens to have the same issue, take note; abandon all hope, ye who enter here.
twenty days in, and ive been told to try playing the game in "low settings" three times and to unoverclock my unoverclocked gpu.
twenty days, four responses total, none of them actually helpful or something i hadnt already documented trying.
to anyone else who happens to have the same issue, take note; abandon all hope, ye who enter here.
update: as of "Smoother, Stable and Faster" update launched yesterday, still does not work.
i am also now on 1 full month of slogging through Keens support, and have received 4 responses total:
"disable overclock" (never overclocked in the first place)
"play on low" (doesnt work)
"play with sunshadows off" (its off in low, doesnt work)
"play with RTX off" (its off in low, doesnt work)
ultimately, i was told to turn off a feature i never turned on, and play on low settings 3 times.
if you are going to highlight an update that improves stability and optimization, please actually do that.
update: as of "Smoother, Stable and Faster" update launched yesterday, still does not work.
i am also now on 1 full month of slogging through Keens support, and have received 4 responses total:
"disable overclock" (never overclocked in the first place)
"play on low" (doesnt work)
"play with sunshadows off" (its off in low, doesnt work)
"play with RTX off" (its off in low, doesnt work)
ultimately, i was told to turn off a feature i never turned on, and play on low settings 3 times.
if you are going to highlight an update that improves stability and optimization, please actually do that.
another 5 days go by.
another 5 days go by.
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